Iyonia Hardney
Ellisville
Summary
Dynamic Appeals Specialist with a proven track record at Walmart, enhancing customer engagement and driving repeat business through effective communication and expert fashion knowledge. Skilled in organizational growth and HIPAA compliance, I excel in creating visually appealing environments and fostering client relationships, contributing to a 20% increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Desk Cashier
Big L Auto Sales
03.2025 - Current
- Processed customer transactions efficiently at service desk.
- Assisted customers with inquiries and product information.
- Maintained accurate cash register records throughout shifts.
- Handled returns and exchanges according to company policy.
- Resolved customer complaints promptly to ensure satisfaction.
Appeals Specialist
Walmart
10.2024 - 09.2025
- Assisted in merchandise presentation to enhance visual appeal and customer engagement.
- Supported inventory management through accurate tracking and reporting of stock levels.
- Collaborated with team members to streamline product replenishment processes.
- Engaged customers by providing product knowledge and addressing inquiries effectively.
- Maintained cleanliness and organization of sales floor to ensure optimal shopping experience.
- Participated in training sessions to develop expertise in apparel trends and fabric types.
- Contributed to team efforts in implementing promotional displays and seasonal setups.
- Managed fitting rooms by keeping them clean, organized, and well-stocked with sizes for customer convenience.
- Maintained a visually appealing store environment with regular merchandise updates and window displays.
- Assisted customers in selecting the perfect outfits for various occasions, using expert knowledge of current fashion trends.
- Supported service standards by positively engaging with customers.
- Developed strong relationships with clients, resulting in increased repeat business and word-of-mouth referrals.
Cashier
McDonald's Restaurant
10.2022 - 09.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained organized cash register area, adhering to company standards for cleanliness and presentation.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Managed inventory levels at the register, restocking merchandise as needed to enhance sales opportunities.
- Handled cash management responsibilities, including balancing drawers at shift end for accuracy.
- Implemented efficient checkout procedures, reducing wait times and improving overall customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
South Jones School
Ellisville, MS05-2023
Skills
- Organizational growth
- HIPAA compliance
- Effective communication
- Professionalism and ethics
- Patience and composure
- Reliability and punctuality
- Cash handling expertise
- Professional appearance
Languages
English
Full Professional
Timeline
Customer Service Desk Cashier
Big L Auto Sales
03.2025 - Current
Appeals Specialist
Walmart
10.2024 - 09.2025
Cashier
McDonald's Restaurant
10.2022 - 09.2024
High School Diploma -
South Jones School