Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iyonia Hardney

Ellisville

Summary

Dynamic Appeals Specialist with a proven track record at Walmart, enhancing customer engagement and driving repeat business through effective communication and expert fashion knowledge. Skilled in organizational growth and HIPAA compliance, I excel in creating visually appealing environments and fostering client relationships, contributing to a 20% increase in customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Desk Cashier

Big L Auto Sales
03.2025 - Current
  • Processed customer transactions efficiently at service desk.
  • Assisted customers with inquiries and product information.
  • Maintained accurate cash register records throughout shifts.
  • Handled returns and exchanges according to company policy.
  • Resolved customer complaints promptly to ensure satisfaction.

Appeals Specialist

Walmart
10.2024 - 09.2025
  • Assisted in merchandise presentation to enhance visual appeal and customer engagement.
  • Supported inventory management through accurate tracking and reporting of stock levels.
  • Collaborated with team members to streamline product replenishment processes.
  • Engaged customers by providing product knowledge and addressing inquiries effectively.
  • Maintained cleanliness and organization of sales floor to ensure optimal shopping experience.
  • Participated in training sessions to develop expertise in apparel trends and fabric types.
  • Contributed to team efforts in implementing promotional displays and seasonal setups.
  • Managed fitting rooms by keeping them clean, organized, and well-stocked with sizes for customer convenience.
  • Maintained a visually appealing store environment with regular merchandise updates and window displays.
  • Assisted customers in selecting the perfect outfits for various occasions, using expert knowledge of current fashion trends.
  • Supported service standards by positively engaging with customers.
  • Developed strong relationships with clients, resulting in increased repeat business and word-of-mouth referrals.

Cashier

McDonald's Restaurant
10.2022 - 09.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
  • Maintained organized cash register area, adhering to company standards for cleanliness and presentation.
  • Assisted in training new cashiers on operational procedures and customer interaction techniques.
  • Managed inventory levels at the register, restocking merchandise as needed to enhance sales opportunities.
  • Handled cash management responsibilities, including balancing drawers at shift end for accuracy.
  • Implemented efficient checkout procedures, reducing wait times and improving overall customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

South Jones School
Ellisville, MS
05-2023

Skills

  • Organizational growth
  • HIPAA compliance
  • Effective communication
  • Professionalism and ethics
  • Patience and composure
  • Reliability and punctuality
  • Cash handling expertise
  • Professional appearance

Languages

English
Full Professional

Timeline

Customer Service Desk Cashier

Big L Auto Sales
03.2025 - Current

Appeals Specialist

Walmart
10.2024 - 09.2025

Cashier

McDonald's Restaurant
10.2022 - 09.2024

High School Diploma -

South Jones School
Iyonia Hardney