Jackqueline Adams
Southaven
Summary
Results-driven Business Administration graduate with extensive experience in team leadership, project management, and customer service. Delivered impactful contributions in talent acquisition and employee relations by fostering collaborative environments and aligning workforce capabilities with organizational goals. Committed to providing exceptional administrative support and enhancing operational efficiency in a Receptionist role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Manager
Dream Innovations Inc
Memphis, TN
01.2025 - Current
- Led strategic talent acquisition initiatives, improving candidate quality and reducing time-to-fill positions.
- Developed and implemented comprehensive HR policies to enhance employee engagement and retention.
- Managed employee relations programs, resolving conflicts and fostering a positive workplace culture.
- Streamlined onboarding processes to ensure compliance and improve new hire experiences.
- Monitored key performance indicators to assess effectiveness of retention programs and adjust strategies accordingly.
Store Manager of Operations
The Peach Cobbler Factory
Atoka
01.2024 - 01.2025
- Managed daily store operations to ensure efficient functionality and smooth customer experience.
- Directed customer service operations to ensure exceptional customer satisfaction.
- Analyzed sales performance metrics and executed strategies to achieve sales targets.
- Conducted training sessions for associates on business operations and customer service to enhance team effectiveness.
- Managed inventory control processes to maintain optimal stock levels in response to customer needs and business operations.
- Executed opening and closing procedures to protect store assets and ensure operational readiness.
- Boosted sales through strategic marketing initiatives with special displays and promotions.
Independent Insurance Agent
Primerica
Southaven, MS
06.2017 - 06.2024
- Designed and executed tailored insurance plans that align with client needs and budget constraints.
- Executed comprehensive risk assessments to establish optimal coverage levels for clients.
- Guided clients through complex insurance policies and regulations, facilitating informed decision-making on coverage options.
- Cultivated client relationships to assess financial objectives and deliver customized investment strategies, enhancing client satisfaction and retention.
- Developed and nurtured a high-performing team of individual agents to enhance service delivery and address client needs.
Store Manager
Rainbow
Memphis, TN
05.2016 - 11.2017
- Trained and supervised a team of 15 sales associates, resulting in a 25% increase in customer satisfaction ratings.
- Trained and mentored new employees on company policies, product knowledge, and sales techniques to drive team performance and meet sales goals.
- Developed and implemented new policies and procedures with senior management to enhance customer experience and improve operational efficiency.
- Analyzed sales data and customer feedback to identify trends and develop strategies to increase revenue and improve overall store performance.
- Managed inventory levels, oversaw customer service, and ensured store cleanliness to streamline daily operations.
Assistant Manager
It's Fashion Metro
Southaven, MS
08.2014 - 05.2016
- Assisted customers with inquiries, analyzed problems, and anticipated needs. Coordinated staff management, hiring, training, and development to maintain quality control and meet profit targets through operational planning and payroll management.
- Oversaw daily retail store operations, managing staff schedules, inventory control, and customer service to ensure smooth functioning.
- Implemented new training program for employees, resulting in 20% increase in sales and improved team morale.
- Conducted performance evaluations and provided feedback to team members, enhancing employee engagement and contributing to a more productive work environment.
Education
Associate's - Business Administration
Northwest Mississippi Community College
Southaven, MS05-2017
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA01-2027
Skills
- Talent acquisition
- Employee engagement
- HR processes
- Performance management
- Project management
- Team leadership
- Team leadership
- Staff management
- Communication skills
- Relationship building
- Customer service
- HR processes
Certification
- Life Producer License
- SIE, S6, S63, S26 SECURITIES LICENSE
Timeline
HR Manager
Dream Innovations Inc
01.2025 - Current
Store Manager of Operations
The Peach Cobbler Factory
01.2024 - 01.2025
Independent Insurance Agent
Primerica
06.2017 - 06.2024
Store Manager
Rainbow
05.2016 - 11.2017
Assistant Manager
It's Fashion Metro
08.2014 - 05.2016
Associate's - Business Administration
Northwest Mississippi Community College
Bachelor of Science - Business Administration And Management
Liberty University