Jacob Estrada
Saucier,MS
Overview
7
7
years of professional experience
Work History
Assistant Retail Manager
Michael Kors
03.2023 - Current
- Travel to various markets inclusive of Gulfport, Gonzales, Metairie, and New Orleans, Louisiana stores to support staffing and management needs of businesses
- Analyze company's KPIs and utilize profitability reports to share with fellow store leaders on areas of growth
- Onboarding and maintaining staffing to support store volume of over $4M
- Coaching and developing go-getters, passionate, and innovative sales associates
- Innovated business traffic structure by creating multiple social media pages to drive over 5-figures in volume from these outlets alone in Gulfport location
Sales Supervisor/Key Holder
Michael Kors
10.2022 - 03.2023
- Assisted store management during critical holiday time to ensure sales goals were maintained and provide elevated customer service
- Supported Metairie and New Orleans, Louisiana markets during staffing shortages and increased times of business
- Utilize social media to drive profitability results
- Assisted hiring manager in hiring events, outreach, onboarding, and new-hire training
Sales Associate
Michael Kors
11.2021 - 10.2022
- Created accounts on various social media platforms to drive volume and expand client base
- Partook in various company trainings to expand brand knowledge
- Drove sales and met goals by providing excellent customer service and elevated brand experience
- Ensured front and back of house standards were maintained
Office Manager
PRACTICAL SOLUTIONS COUNSELING & CONSULTING, PLLC
10.2017 - 07.2021
- Billing, client intake, document and file management, patient balance maintenance, scheduling and general office management.
- Collect patient payment and ensure all due balances were paid in timely manner
- Complete basic coding for patient insurance billing with use of TherapyNotes
- Insurance outreach to collect patient EOB and enter required copayment amount
- Maintain patient documents by filing all paperwork in HIPAA-compliant manner
- Act as front-line patient acceptance/referral provider based off of clinician's qualifications and acceptance guidelines
- Intake and manage all new/existing patient scheduling
Education
Mississippi Gulf Coast Community College
Gulfport, MSMeridian Community College
Meridian, MSBachelor's degree, Psychology -
University of South Alabama
Mobile, AL05.2023
Timeline
Assistant Retail Manager
Michael Kors
03.2023 - Current
Sales Supervisor/Key Holder
Michael Kors
10.2022 - 03.2023
Sales Associate
Michael Kors
11.2021 - 10.2022
Office Manager
PRACTICAL SOLUTIONS COUNSELING & CONSULTING, PLLC
10.2017 - 07.2021
Mississippi Gulf Coast Community College
Meridian Community College
Bachelor's degree, Psychology -
University of South Alabama
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