Jacqueline Erby
Horn Lake
Summary
Dynamic and detail-oriented professional with experience at All Children's Clinic, excelling in patient registration and insurance verification. Known for exceptional customer service and effective communication skills, I thrive in fast-paced environments, ensuring patient satisfaction and confidentiality while maintaining a positive atmosphere. Proven ability to resolve complaints and enhance operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
All Children's Clinic
Southaven
01.2025 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
Delivery Driver
DoorDash
Southaven
07.2020 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Managed customer inquiries and complaints in polite and professional manner
- Followed corporate procedures to maintain company and customer data confidentiality
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations
Server
Chili's Bar And Grill
Southaven
07.2013 - 07.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Cultivated warm relationships with regular customers
- Set positive tone for entire experience as first point of contact for incoming guests
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
Education
Medical Coding Certification -
Delta Technical College
Horn Lake, MSGeneral Education Diploma -
Southaven High School
Southaven, MSSkills
Medical terminology expertise
- Creative problem solving
- Report writing and documentation
- Complaint resolution and management
- Administrative support and coordination
- Customer service excellence
- Accounting principles and practices
- Data entry and management
- Computer literacy and software proficiency
- Attention to detail and accuracy
- Team collaboration and synergy
- Flexibility and adaptability in tasks
- Organizational skills and planning
- Appointment scheduling and management
- Patient registration processes
- Insurance verification procedures
- HIPAA compliance knowledge
- Effective communication skills
- Time management strategies
- Petty cash handling and oversight
- Front desk operations management
Certifications
01-2023
Certification
HIPAA Certification
Personal Information
Title: Medical Coding Specialist
References
Brittany Brewer
Medical Coding Instructor
Phone: 662-560-3039
E-mail: bbrewer@deltatechnicalcollege.com
Shauna Russell
Medical Coding Extern Placement
Phone: 662-812-6751
E-mail: srussell@deltatechnicalcollege.com
All Children's Clinic
Medical Coding Extern Site
Phone: 662-890-7747
Timeline
Medical Receptionist
All Children's Clinic
01.2025 - Current
Delivery Driver
DoorDash
07.2020 - Current
Server
Chili's Bar And Grill
07.2013 - 07.2020
Medical Coding Certification -
Delta Technical College
General Education Diploma -
Southaven High School