JACQUELINE TAYLOR
Long Beach
Summary
SaaS Product Manager & Owner with over 7 years experience across banking, finance & technology. Experience leading & aligning cross-functional teams to achieve high-quality product outcomes.
Overview
10
10
years of professional experience
Work History
Career Break
2023.06 - Current
- Relocated from Sydney, Australia to the United States
- Parental Leave
- Full working rights with Australia & United States
Product Manager/Owner
Lendi Group
2021.08 - 2023.04
- Led Team of 8 including Developers, Business Analyst, Designer & Test Analyst.
- Migrated services and pages to new architecture.
- Increased loans per broker from 10 to 13 per month.
- Increased submit to settle conversion from 58% to 60%.
- Prioritized roadmap to achieve new and enhanced product features.
- Determined sales & customer concerns and opportunities to drive product strategy.
- Documented user stories & product features in detail to communicate and build mandatory requirements.
- Developed product documentation and training materials to communicate and align key components of upcoming features and products to internal teams.
- Defined and analyzed metrics to measure product performance.
Product Manager - Strategic Products (Contract)
Commonwealth Bank
2021.01 - 2021.08
- Developed & implemented Australia’s first ADI Buy Now, Pay Later product.
- Developed and implemented Gambling Block for Commbank App
- Created training materials including FAQs, SOPs & educational videos.
- Produced Pricing Papers & GM briefing packs for senior management.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Coordinated meetings and decisions across multiple internal departments and teams.
- Conceptualized enhanced product features for use in marketing strategies.
- Spearheaded collaborative efforts between Change Management and Cards Product Team to bring products to market.
Delivery Manager
National Housing, Finance & Investment Corporation
2020.06 - 2020.12
- Oversaw high profile government initiatives by planning, designing and scheduling phases.
- Led implementation, operation & ongoing development of the FHLDS.
- Monitored application and platform experience.
- Assisted development, testing and enhancement of the FHLDS portal.
- Assisted the broader NHFIC team as needed.
- Identified, reviewed, and applied FHLDS policies and procedures.
- Closely collaborated with project members to identify and quickly address problems.
- Maintained project schedules and timelines.
- Oversaw meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
Product Manager - Low Deposit Products
Commonwealth Bank
2019.11 - 2020.06
- Managed home loan backbook insurance product, contracts & vendors.
- Collaborated with sales, marketing, and support teams to launch high profile government program within 30 day deadline and within budget.
- Coordinated project planning and execution with team members and team leads.
- Developed product documentation to communicate and align with internal teams.
- Defined and analyzed metrics to measure product performance.
- Oversaw meetings and decisions across multiple internal departments and teams.
- Spearheaded collaborative efforts between Government departments and the bank to bring products to market.
Product Manager - Lending (Contract)
Police Bank
2019.05 - 2019.10
Senior Product Support Specialist
Aussie Home Loans
2017.03 - 2017.04
Mortgage Specialist (Contract)
Westpac Bank
2015.09 - 2017.03
Education
Excel
Dynamic Web Training
01.2016
Graduate Certificate - Product Management
Royal Melbourne Institute of Technology
Melbourne, Australia2025-12
Skills
- SaaS Technologies
- Organizational alignment
- JIRA, Atlassian Suite & Microsoft Suite
- Prioritization and implementation of project roadmaps
- Agile project management
- User and UX Research
- Effective team collaboration
Timeline
Career Break
2023.06 - Current
Product Manager/Owner
Lendi Group
2021.08 - 2023.04
Product Manager - Strategic Products (Contract)
Commonwealth Bank
2021.01 - 2021.08
Delivery Manager
National Housing, Finance & Investment Corporation
2020.06 - 2020.12
Product Manager - Low Deposit Products
Commonwealth Bank
2019.11 - 2020.06
Product Manager - Lending (Contract)
Police Bank
2019.05 - 2019.10
Senior Product Support Specialist
Aussie Home Loans
2017.03 - 2017.04
Mortgage Specialist (Contract)
Westpac Bank
2015.09 - 2017.03
Excel
Dynamic Web Training
Graduate Certificate - Product Management
Royal Melbourne Institute of Technology