Jacquelyn Mitchell
Olive Branch
Summary
Accomplished Restaurant Manager with extensive expertise in customer service and a proven ability to enhance customer satisfaction while upholding the highest service standards. Demonstrated strengths in team leadership, inventory control, schedule management, and menu planning, contributing to optimized kitchen and dining room performance. Committed to leveraging these skills to drive success in a dynamic environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Dale's Restaurant
Southaven
06.2022 - Current
- Managed complaints promptly to uphold service standards.
- Recorded sales transactions and prepared detailed daily shift reports.
- Guaranteed compliance with health and safety protocols.
- Led staff training sessions focused on customer service, food handling, and safety protocols.
- Oversaw daily restaurant functions such as scheduling, budgeting, and inventory management.
- Maintained adherence to health department regulations for food storage and preparation.
- Supervised the entire recruitment, hiring, and onboarding cycle for employees.
- Handled financial operations such as managing accounts payable, accounts receivable, and payroll.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Reconciled daily transactions and ensured accuracy in financial records.
- Oversaw dining room staff activities to ensure consistent service levels.
- Circulated designated areas to evaluate and fulfill customer needs.
- Guided team on effective communication skills to ensure positive guest interactions.
- Managed inventory levels and replenished stock across storage areas.
- Ensured cleanliness and proper arrangement of dining and serving areas.
- Assigned tasks to team members, establishing objectives and priorities.
- Compiled in-depth analyses of revenue and expense trends on a weekly and monthly basis.
- Conducted training sessions for staff in food preparation, cash management, and sanitation tasks.
- Developed staffing plans to maintain optimal workforce levels during peak periods.
- Enhanced profitability by managing food, beverage, and labor expenses.
- Tracked inventory levels to maintain adequate supply of ingredients.
Customer Service Representative
Geodis Logistics
McDonough
01.2018 - 05.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Generated customer invoices with precision before dispatch.
- Facilitated communication with vendors to ensure timely shipments and resolve backorder issues.
- Coordinated logistics with FedEx, UPS, USPS, and DHL to ensure timely pick-ups and deliveries.
- Ensured accurate labeling and packing for delivery.
- Assessed packages for damage before shipment.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Controlled inventory of shipping materials and supplies.
- Handled inbound communications across calls, chats and emails to ensure customer satisfaction.
- Provided exceptional customer service to resolve complaints swiftly.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed daily scheduling of outbound freight pickups with carriers, optimizing use of LTL and full truckload options.
- Addressed customer inquiries about shipment status promptly.
- Prepared international shipment bills of lading in compliance with country-specific regulations.
- Audited invoices and transportation paperwork for accuracy.
- Ensured compliance with current regulations for package shipments.
- Recorded incoming and outgoing shipments in database.
- Worked effectively in team environments to make the workplace more productive.
Restaurant Manager
Dale's Restaurant
Southaven
06.2004 - 11.2017
Education
High School Diploma -
Northpoint Christian School
Southaven, MS05-2004
Skills
- Customer service
- Payroll administration
- Operational efficiency
- Inventory control and record keeping
- Staff training
- Budget management
- Schedule management
- Schedule coordination
- Food safety and compliance
- Supervisory skills
Certification
- ServeSafe Manager Certified
References
References available upon request.
Timeline
Restaurant Manager
Dale's Restaurant
06.2022 - Current
Customer Service Representative
Geodis Logistics
01.2018 - 05.2021
Restaurant Manager
Dale's Restaurant
06.2004 - 11.2017
High School Diploma -
Northpoint Christian School
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