Jacqulyn Staten

• Supervised daily store operations to ensure efficient workflow and customer satisfaction.
• Trained staff on inventory management systems, enhancing product availability and organization.
• Monitored stock levels and conducted regular audits to maintain accurate inventory records.
• Implemented merchandising strategies to optimize product displays and drive sales growth.
• Conducted employee performance evaluations, providing feedback to enhance team productivity.
• Collaborated with vendors for timely supply deliveries, ensuring stock replenishment aligns with demand.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Managed daily branch operations to ensure efficient service delivery and customer satisfaction.
• Trained and developed team members in branch processes and customer engagement techniques.
• Implemented operational improvements that enhanced workflow efficiency and reduced service time.
• Monitored performance metrics to identify areas for staff development and process enhancement.
• Resolved customer inquiries and complaints promptly, enhancing overall customer experience.
• Supported strategic planning efforts by analyzing branch performance data and market trends.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Complied with regulatory guidelines and requirements.
• Examined customer loan applications for loan approvals and denials.
• Submitted loan applications to underwriter for verification and recommendation.
• Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
• Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Created financial dashboards to provide insights into key performance indicators.

The same as I currently do now while employed by Texaco, This was the same company employed for during this time frome.

• Resolved complex customer issues by coordinating resources and providing effective solutions promptly.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.

The same job description as current job. The same owner was working at Quitman location during this time frame.