Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Johnson

Ripley,MS

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Office Administrator

Mississippi Behavioral Health Services
02.2025 - Current
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Call Center Representive

Internal Medicine and Pediatric Clinic
12.2023 - Current
  • Coordinated patient scheduling, check in, check out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhere to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone message and relayed to appropriate personnel.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.

Administrative Assistant

Kemper Life Insurance Agency
02.2023 - 12.2023
  • Answered multi-line phone systems, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Customer Service Representative

ACCO Brands
08.2022 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Representative

SYKES
01.2022 - 08.2022
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Created a new customer database by entering customer information into a database.

Education

General Studies -

Northeast Mississippi Community College
Booneville, MS
05.2018

Skills

  • Customer service
  • Security Management
  • Microsoft Office
  • Compliance Management
  • Computer literacy
  • Telephone reception
  • Microsoft excel
  • Database entry
  • Spreadsheet development

Timeline

Office Administrator

Mississippi Behavioral Health Services
02.2025 - Current

Call Center Representive

Internal Medicine and Pediatric Clinic
12.2023 - Current

Administrative Assistant

Kemper Life Insurance Agency
02.2023 - 12.2023

Customer Service Representative

ACCO Brands
08.2022 - 02.2023

Customer Service Representative

SYKES
01.2022 - 08.2022

General Studies -

Northeast Mississippi Community College

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Jada Johnson