Jada Williams
Holly Springs
Summary
Dynamic professional with a strong work ethic and exceptional attention to detail, experienced in optimizing patient scheduling at Fast Pace Urgent Care. Proven ability in data entry and customer service, enhancing operational efficiency and improving patient satisfaction. Adept at adapting to changing environments while maintaining high standards of service quality.
Overview
6
6
years of professional experience
Work History
Scheduler
Fast Pace Urgent Care
03.2023 - 06.2024
- Coordinated patient schedules using electronic health record systems to optimize appointment availability.
- Managed daily operations by ensuring accurate and timely patient check-in processes.
- Assisted in staff scheduling to align resources with patient demand efficiently.
- Monitored and adjusted appointment loads to minimize wait times for patients.
Call Center Representative
AT&T
04.2022 - 2023
- Assisted customers with inquiries, providing accurate information and solutions.
- Documented interactions using call center software to ensure efficient tracking of customer issues.
- Adapted to changing protocols and procedures while maintaining high customer service standards.
- Collaborated with team members to improve response times and enhance overall service quality.
Customer Service Sales Representative
Kroger
02.2018 - 2023
- Assisted customers with product inquiries and recommendations to enhance shopping experiences.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Maintained knowledge of current promotions and offers to maximize sales opportunities.
- Resolved customer complaints effectively, improving satisfaction and retention rates.
Education
High School Diploma -
H.W. Byers
Holly Springs, MS05.2017
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
Timeline
Scheduler
Fast Pace Urgent Care
03.2023 - 06.2024
Call Center Representative
AT&T
04.2022 - 2023
Customer Service Sales Representative
Kroger
02.2018 - 2023
High School Diploma -
H.W. Byers