Summary
Overview
Work History
Education
Skills
Timeline
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Jakayla Kennedy

Winona

Summary

Dynamic sales professional with a proven track record at Assurant, excelling in customer relations and sales strategy development. Enhanced client satisfaction through tailored solutions and effective communication, driving significant revenue growth. Skilled in complex problem-solving and maintaining strong relationships, consistently exceeding sales quotas while fostering trust with key accounts.

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

6
6
years of professional experience

Work History

Sales Representative

Assurant
12.2024 - 08.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Healthcare Customer Service Representative

Carenet Health Care
10.2019 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Education

Winona Secondary School
Winona, MS

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales closing
  • Sales presentations
  • Complex Problem-solving
  • Sales development
  • Sales strategy development
  • Business development
  • Lead prospecting
  • Staff training
  • Patient care
  • Time management
  • Supporting personal needs
  • Attention to detail

Timeline

Sales Representative

Assurant
12.2024 - 08.2025

Healthcare Customer Service Representative

Carenet Health Care
10.2019 - 11.2024

Winona Secondary School

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Jakayla Kennedy