Jakeisha Hughes
Ridgeland
Summary
Conscientious Healthcare professional offering over 1 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TurboTax
01.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Warehouse Worker
Amazon
07.2022 - 12.2023
- Drove forklifts, pallet jacks and other equipment to move materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Cashier
Lost Pizza Co
11.2016 - 10.2022
- Identified and resolved discrepancies and errors in customer accounts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Nursing Assistant
St Catherine's Village
04.2021 - 05.2022
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Education
High School Diploma -
Ridgeland High School
Ridgeland, MSMedical Assisting
Delta Technical College (current)
Ridgeland, MSSkills
- Electronic Charting
- HIPAA Compliance
- Scheduling
- Documenting behaviors
- Policies and Procedures '
- Indirect Patient Care
- CPR/AED
Externship
Collect samples for clinical testing. Coordinate with staff to determine supply needs and place orders. Discreetly manage sensitive patient information. Explain procedures, tests and follow-up instructions to patients.
Timeline
Customer Service Representative
TurboTax
01.2024 - Current
Warehouse Worker
Amazon
07.2022 - 12.2023
Nursing Assistant
St Catherine's Village
04.2021 - 05.2022
Cashier
Lost Pizza Co
11.2016 - 10.2022
High School Diploma -
Ridgeland High School
Medical Assisting
Delta Technical College (current)
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