Jakirah Smith
Columbus
Summary
Developed strong patient care skills in fast-paced healthcare environment, demonstrating excellent communication and teamwork abilities. Focused on delivering compassionate care and maintaining patient dignity. Looking to transition into new field, leveraging transferrable skills to contribute meaningfully to new team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
North Mississippi Medical Center
03.2023 - 01.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Conduent Call Center
03.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Kroger
01.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts -
East Mississippi Community College
Scooba, MS12-2024
High School Diploma -
Columbus High School
Columbus MS05-2020
Skills
- Patient care
- HIPAA compliance
- Direct patient care
- Alzheimer's and dementia care
- Basic life support
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Customer assistance
- Cash handling
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Certified Nursing Assistant
North Mississippi Medical Center
03.2023 - 01.2024
Customer Service Representative
Conduent Call Center
03.2021 - 10.2023
Cashier
Kroger
01.2018 - 01.2020
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Associate of Arts -
East Mississippi Community College
High School Diploma -
Columbus High School
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