Jakiyah Polk
Hattiesburg
Summary
Dynamic healthcare professional with extensive experience as an Insurance Agent at Globelifeinsurance, excelling in insurance verification and customer service. Proven ability to enhance patient experiences while ensuring HIPAA compliance and efficient revenue cycle management. Skilled in phlebotomy techniques and compassionate caregiving, committed to delivering exceptional patient care.
Strong communicator with focus on patient care, safety, and procedural accuracy.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Globelifeinsurance
05.2024 - Current
- Confirm patient details and resolve billing questions to enable timely payments.
- Engage with patients to identify the reason for their visit and explain their insurance benefits.
- Keep precise records and pursue outstanding accounts to improve revenue cycle efficiency.
- Essential in creating a hassle-free patient experience while aiding the organization’s financial operations.
Phlebotomist
Grifols Plasma Center
10.2023 - 04.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Acute Care Technician
Forrest General Hospital
01.2020 - 08.2023
- Monitor vital signs, such as blood pressure and heart rate, and report abnormalities to the healthcare team.
- Assist patients with daily activities, including bathing, dressing, and mobility.
- Collect specimens for lab testing as directed ( blood, urine).
- Conduct routine tests, such as blood glucose monitoring, under supervision.
- Maintain accurate patient records and documentation in compliance with healthcare regulations.
- Schedule patient appointments and perform clerical tasks related to patient care.
- Assist in basic life support and emergency protocols under the direction of a registered nurse or physician.
Education
Associate Degree In Nursing - Practical Nursing
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Health insurance
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Customer service
- Phlebotomy techniques
- Insurance verification
- Compassionate caregiver
- Airway management
- EKG interpretation
- Urinary catheterization
- Intravenous therapy
- Patient transport
Timeline
Insurance Agent
Globelifeinsurance
05.2024 - Current
Phlebotomist
Grifols Plasma Center
10.2023 - 04.2024
Acute Care Technician
Forrest General Hospital
01.2020 - 08.2023
Associate Degree In Nursing - Practical Nursing
Mississippi Gulf Coast Community College
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