Jalah Robinson
Gulfport
Summary
Hospitality professional of 5+ years experience with commitment to delivering outstanding guest services. Proven track record in managing guest interactions and resolving issues promptly. Collaborative team player with focus on achieving high standards and adapting to dynamic situations. Skilled in communication, conflict resolution, and maintaining positive guest experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Beau Rivage Casino Resort and Spa
10.2022 - 01.2025
- Quickly handle all incoming and outgoing calls while present in a fast-paced environment.
- Dispatch and log guest service requests for luggage, room service, housekeeping, and other amenities.
- Perform data entry for requested services and maintain accurate records for all requests.
- Inform guests about property events and amenities while keeping records accurate and up to date.
- Trained junior team members in customer service strategies and property policies.
- Resolved complaints regarding housekeeping and room service.
Remote Patient Access Representative
Ochsner Health Center
07.2020 - 03.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collect patient demographic, insurance, and financial data with precision.
- Coordinate appointment scheduling and input data into computer system.
- Administer necessary forms to patients and guarantors.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Administrative Assistant
Pass Christian Code Office
05.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma - honors
Pass Christian High Scho
Pass Christian, MS05-2019
Skills
- Analytics
- Effective Communication
- Skilled Collaborator
- Strategic Thinking
- Data Entry
- Active Listening
- Time Management
- Strong multitasking
- Guest complaint resolution
- HIPAA compliance
- Microsoft Office
Certification
- Microsoft 365 Fundamentals Training - Coursera- 2025
- CPR / BLS Certification - American Heart Assocation - 2025
Timeline
Guest Services Coordinator
Beau Rivage Casino Resort and Spa
10.2022 - 01.2025
Remote Patient Access Representative
Ochsner Health Center
07.2020 - 03.2022
Administrative Assistant
Pass Christian Code Office
05.2019 - 02.2020
High School Diploma - honors
Pass Christian High Scho
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