Jalayia Harrison
Ocean Springs
Summary
Friendly Server with record of personable and professional service. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
5
5
years of professional experience
Work History
Server
Blue dog Bistro
Gulfport
01.2022 - 05.2025
- Resolved customer concerns and handled requests with utmost professionalism.
- Managed orders and payments with POS system.
- Informed kitchen staff of special order requests and dietary restrictions.
- Satisfied customers with fast, friendly food service.
- Supported hostess, food delivery and bussing team members with diverse needs.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Texas Roadhouse
Gulfport
08.2021 - 02.2024
- Reconciled cash tills from dining sales as part of closing duties.
- Adhered to state liquor regulations to serve alcohol safely.
- Supported bussers with table-cleaning during high-volume shifts.
- Processed credit card transactions, gift cards and cash payments.
- Followed safety, sanitization and food handling guidelines.
- Listened to guest needs and responded promptly for personalized service.
- Trained new servers in company policies, guest service standards and best practices.
Call Center Representative
Roadie support
Gulfport
08.2021 - 02.2024
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
- Completed routine transactions for customers, such as opening accounts and processing payments.
- Met inbound customer needs while maintaining strict performance targets.
- Met and exceeded assigned goals established by management.
- Took ownership over customer concerns, following issues through to resolution.
- Completed high volume of inbound and outbound calls within deadlines.
- Understood client needs and advised on relevant products, services or opportunities.
Patient Care Assistant
Care at Home
Gulfport
02.2020 - 08.2022
- Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.
- Protected patients when collecting specimens by following proper aseptic techniques.
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs.
- Assisted patients with bathing and feeding for personal health and wellbeing.
- Worked alongside registered nursing staff and followed care plans.
Education
CMA -
Blue Cliff College
Gulfport07.2022
High School Diploma -
Harrison Central Highschool
Gulfport05.2021
Some College (No Degree) - Real Estate
Real Estate
Gulfport, MSLanguages
English, Advanced
Timeline
Server
Blue dog Bistro
01.2022 - 05.2025
Server
Texas Roadhouse
08.2021 - 02.2024
Call Center Representative
Roadie support
08.2021 - 02.2024
Patient Care Assistant
Care at Home
02.2020 - 08.2022
CMA -
Blue Cliff College
High School Diploma -
Harrison Central Highschool
Some College (No Degree) - Real Estate
Real Estate