Jaleesa Hawkins
Natchez
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Shop Manager
Coffee Shop
09.2023 - Current
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Conducted regular performance reviews for staff members to identify areas for improvement and provide constructive feedback.
- Contributed to the continuous improvement of store operations by participating in meetings, sharing insights, and implementing new initiatives.
Assembly Line Worker
Polaris Industries
01.2023 - 04.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Machine Operator
North American Lighting
07.2022 - 01.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Merchandiser
National Assemblers
04.2019 - 06.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service Representative
Overhead Door Co.
11.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Heart To Heart Hospice
02.2013 - 08.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Carhop Server
Sonic
08.2010 - 03.2013
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
Associate of Applied Business - Business Administration
Copiah-Lincoln Community College
Wesson, MS04.2012
High School Diploma -
Natchez High School
Natchez, MS05.2008
Skills
- Store operations
- Staff Training and Development
- Scheduling and Time Management
- Budgeting and financial management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Product Assembly
- Assembly and production
- Hand and power tools
- Production lines
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Workplace Safety
- Financial Management
- Project Management
- Employee Management
Timeline
Assistant Shop Manager
Coffee Shop
09.2023 - Current
Assembly Line Worker
Polaris Industries
01.2023 - 04.2023
Machine Operator
North American Lighting
07.2022 - 01.2023
Merchandiser
National Assemblers
04.2019 - 06.2022
Customer Service Representative
Overhead Door Co.
11.2017 - 03.2019
Caregiver
Heart To Heart Hospice
02.2013 - 08.2017
Carhop Server
Sonic
08.2010 - 03.2013
Associate of Applied Business - Business Administration
Copiah-Lincoln Community College
High School Diploma -
Natchez High School
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