Summary
Overview
Work History
Education
Skills
Timeline
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Jaliza Simmons

Heidelberg

Summary

Dedicated and detail-oriented Certified Medical Assistant and Customer Care Representative, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I am committed to ensuring excellent professionalism and confidentiality within clinical and healthcare operations.

Overview

10
10
years of professional experience

Work History

Customer Service Representative Remote

Activus Connect
09.2020 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer complaints promptly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.

Medical Assistant

MEA Medical Clinics Inc.
Laurel
01.2018 - 08.2020
  • Assisted back office patient processes to reduce office wait times.
  • Educated patients about medications, procedures and physician's instructions.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Scheduled appointments for patients via phone and in person.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Handled general office duties to support administrative staff during peak hours.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Receptionist

Family Health Center, Inc.
Laurel
01.2015 - 01.2018
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered and directed incoming calls using multi-line telephone system.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Certificate in Medical Assistant- Phlebotomy

All Things Medical
Hattiesburg, MS
03-2025

Bachelor of Science - Psychology

The University of Southern Mississippi
Hattiesburg, MS
05-2021

Associate of Arts - Social Work

Jones County Junior College
Ellisville, MS
05-2016

Skills

  • Customer service
  • Electronic documentation
  • Issue resolution
  • Communication skills
  • Data entry
  • Relationship building

Timeline

Customer Service Representative Remote

Activus Connect
09.2020 - Current

Medical Assistant

MEA Medical Clinics Inc.
01.2018 - 08.2020

Receptionist

Family Health Center, Inc.
01.2015 - 01.2018

Certificate in Medical Assistant- Phlebotomy

All Things Medical

Bachelor of Science - Psychology

The University of Southern Mississippi

Associate of Arts - Social Work

Jones County Junior College

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Jaliza Simmons