Dynamic individual with experience in project management, program coordination and event planning. Proven track record of successfully implementing projects to achieve organizational goals. Skilled in budgeting and financial management, problem-solving and communication. Consistently successful in coordinating administrative activities, facilitating client and vendor relationships by streamlining the flow of information and meeting staffing needs. Impressive track record of achieving results through carefully orchestrated resource allocations.
Overview
5
5
years of professional experience
Work History
Education Administrator
University of Mississippi Medical Center, UMMC
01.2025 - Current
Responsible for the adherence to required program guidelines as set forth by state, national, and university organizations to ensure continued accreditation in a specific area. Assists with preparation for site visits. Prepares necessary written reports and surveys.
Oversees process for appropriate student placement according to established protocol which within SOM/SOD includes matching of medical students for residency positions and residents for fellowship positions through the association of American Medical College's Electronic Residency Application Service (ERAS) or for son students, oversee the identification of clinical placement sites and preceptors at all academic levels. Develops appropriate orientation programs and advises on program issues as appropriate.
Assists in the development and implementation of departmental policies and procedures and manages program related budgets.
Supervises the maintenance of program files and related records and oversees the maintenance of program databases and web sites.
Supervises required educational activities and scheduling.
Manages student rotations, appropriate schedules, and ensures completion of required evaluations for each rotation.
Oversees the administration of program activities to include arrangement for class room space, special events, and other program needs.
Responds to inquiries and explains program activities; recommends changes or improvements.
Serves as a liaison between program and other university offices, external organizations, and the public.
Collaborates in the scheduling and planning for conferences, meetings, and seminars with responsibility to make necessary arrangements including travel and coordination of events and details.
Program Manager
Mississippi State Department Of Health
02.2024 - 12.2024
This position relates to managing all program objectives for each office component via the Cooperative Agreement funded by the CDC grant
Developing the application packet for annual funding
Collaborating with each element of the office to develop annual work plans
Collaborating with the Fiscal Director to develop and ensure the accuracy of budgets and Federal Financial Reports (FFR)
Developing Annual Progress Reports (APR)
Develop response to weaknesses when applicable
Managing reporting timeframes and deadlines
Developing and submitting required documents and plans per the CDC's request
Attend all required meetings per the CDC and other grant management duties as identified
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Adjunct Professor
Eastern Gateway Community College
03.2021 - 04.2024
Managed course materials through an online learning management system for easy accessibility by students and colleagues alike.
Provided constructive feedback on student performance through regular evaluations and personalized guidance sessions.
Incorporated diverse instructional techniques to accommodate various learning styles within the classroom setting.
Advised and mentored students on academic progress, career goals, and personal development.
Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Developed curriculum standards, lesson plans and syllabi.
Boosted class participation rates by fostering a positive and collaborative learning environment.
Contributed to curriculum development efforts, ensuring content was up-to-date and relevant to industry trends.
Compliance Officer
Mississippi State Department Of Health
11.2022 - 02.2024
Ensuring that the Compliance Program effectively prevents and/or detects violation of law, regulations, organization policies, or the Code of Conduct
Coordinating as appropriate with outside legal counsel, conducting or authorizing and overseeing investigations of matters that merit investigation under the Compliance Program
Overseeing follow-up and, as applicable, resolution to investigations and other issues generated by the Compliance Program, including development of corrective action plans, as needed
Analyzed program data by tracking and reporting program outcomes to identify areas of improvement
Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Targeted Case Manager
Hudspeth Regional Center
03.2021 - 10.2022
Facilitated referrals to collaborative specialty health providers to drive continuity of care
Processed debtor payments and updated accounts to reflect new balance
Responded to customer inquiries and provided detailed account information
Troubleshoot and resolve department issues to maintain patient satisfaction and keep optimal patient flows
Organized and maintained patient charts with proper classification and utilizing filing systems
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
Provided support to program participants by arranging services and sourcing relevant support.
Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
Evaluated program effectiveness using data-driven methods, identifying areas of improvement and implementing necessary changes.
Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
Reduced barriers to accessing services by navigating complex systems alongside clients.
Managed caseloads efficiently while maintaining high-quality service delivery standards.
Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
Patient Accounts Representative
Forrest General Hospital
02.2020 - 03.2021
Review and post all denial for Medicaid, Medicare, and all other commercial insurances for the organization
Responsible for the timely preparation and release of monthly denial report to supervisor
Contact other healthcare facilities as necessary to obtain authorization for Access patients
Responsible for processing refund request letters received from various payers in a timely manner
Review claim status for accuracy to assure that payment is received
Complete file resolution inquiries for Medicaid and/or complete appeals form for Medicaid and commercial insurance
Maintain open claims reports and aging reports for Medicaid and commercial payments
Submit all denied electronic claims via mail for payment approval, must utilize the appropriate CPT and ICD 9/10 codes prior to submission
Prepare correspondence letter for patients and/or insurance company stating reason for claim denial
Prepare Medicaid itemized statement as requested by the Department of Social Services or the patient
Maintain receipt of all incoming checks and payments for medical services
Maintained Subpoena and Medical Record Requests
Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Streamlined billing processes for increased efficiency in managing patient accounts.
Education
Master of Science - Public Administration
Belhaven University
12.2021
Bachelor of Science - Public Health (Health Policy Administration)
The University of Southern Mississippi
12.2019
Skills
De-Escalation Tactics
Relationship building
Database updates
Presentation skills
Microsoft Suite
Program support
Effective team leader
Customer/Client relations
Documentation and reporting
Instructional leadership
Collaborative learning
Crisis management
Problem-solving
Organizational leadership
Decision-making
Educational programming
Public speaking
Quality assurance
Written communication
Leadership training
Curriculum development
Project management
Conflict management
Data analysis
Policy implementation
Health code compliance
Program management
Performance evaluations
Budget management
Budget preparation
Contract negotiation
Timeline
Education Administrator
University of Mississippi Medical Center, UMMC
01.2025 - Current
Program Manager
Mississippi State Department Of Health
02.2024 - 12.2024
Compliance Officer
Mississippi State Department Of Health
11.2022 - 02.2024
Adjunct Professor
Eastern Gateway Community College
03.2021 - 04.2024
Targeted Case Manager
Hudspeth Regional Center
03.2021 - 10.2022
Patient Accounts Representative
Forrest General Hospital
02.2020 - 03.2021
Master of Science - Public Administration
Belhaven University
Bachelor of Science - Public Health (Health Policy Administration)
The University of Southern Mississippi
Similar Profiles
Andrew HilliardAndrew Hilliard
Supply Tech 2 at University of Mississippi Medical Center, UMMCSupply Tech 2 at University of Mississippi Medical Center, UMMC
Family Medicine Resident Physician at University of Mississippi Medical Center, UMMCFamily Medicine Resident Physician at University of Mississippi Medical Center, UMMC