JAMAL SCOTT
Meridian
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Alight Solutions
01.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled appointment's during open enrollment period for clients for insurance coverage.
- Responded to customer calls and emails to answer questions about products and services
Customer Service Representative
Concentrix
06.2021 - 06.2023
- Assisting customer using call flow to resolve customer issues.
- Used salesforce platform to track customer information.
- Had to be able to function on multiple screens while helping customers.
- Addressing customer concerns through email and chat systems.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Prepared and deliver customer sales quotes.
- Met or exceeded sales, customer service and loyalty program standards.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Retention Specialist
Frontdoor ( Amercian Home Shield)
01.2020 - 07.2022
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Representative
Belk
01.2019 - 04.2020
- Belk department store
- Drive sales through engagement of customers, suggestive selling and sharing products knowledge.
- Greet and receives customers in welcoming manner Respond to customer questions.
- Directs customers by escorting them to racks and counters.
- Established store sales and metrics through providing excellent customer support.
- Developed and delivered engaging sales presentations to convey product benefits
- Retained excellent client satisfaction ratings through outstanding service delivery
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
Education
Associate of Applied Science - Business Administration
East Mississippi Community College
Scooba, MS12.2020
High School Diploma -
Meridian High School
Meridian, MS05.2019
Skills
- Appointment Scheduling
- Call Management
- Account Updating
- Conflict Resolution
- Customer Service
- Technical Support
- Active Listening
- Sales Expertise
- Building Rapport
- Customer Retention
- Complaint Handling
- Sales Techniques
Timeline
Customer Service Representative
Concentrix
06.2021 - 06.2023
Client Service Representative
Alight Solutions
01.2020 - Current
Customer Service Retention Specialist
Frontdoor ( Amercian Home Shield)
01.2020 - 07.2022
Sales Representative
Belk
01.2019 - 04.2020
Associate of Applied Science - Business Administration
East Mississippi Community College
High School Diploma -
Meridian High School
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