Jamarcus Kay
Olive Branch
Summary
- Focused and driven professional with a positive attitude looking to contribute to the success of the organization
- Dependable and reliable problem solver with the flexibility to adapt to any situation.
- Able to maintain poise under pressure. Balanced and competent with demonstrated ability to transcend cultural differences.
- Ability to thrive in deadline-driven environments. Willing to relocate: Anywhere Authorized to work in the US for any employer
- Knowledgeable professional with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Owner/Operator
OUTSIDE THE BOX TRUCKING LLC
08.2022 - Current
- Managed daily operations, ensuring compliance with safety regulations and industry standards.
- Oversaw fleet management, optimizing route planning and fuel efficiency for cost reductions.
- Coordinated logistics for timely deliveries, maintaining strong relationships with clients and suppliers.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Ensured adherence to DOT regulations, minimizing risk and enhancing company reputation in the industry.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Delivery Driver
AMERICAN TIRE DISTRIBUTORS INC
11.2017 - 08.2022
- Accountable for delivering automobile tires and other related equipment with a demonstrated ability to navigate a range of traffic and weather
- Load and deliver customer purchases in a timely and efficient manner
- Insure accuracy of all out-going shipments
- Maintain mileage log and conduct pre-trip vehicle inspections
Order Picker
MILWAUKEE TOOL
12.2016 - 11.2017
- Utilize electronic scanner and order list to pick and pack orders efficiently while labeling customer orders appropriately
- Scan and supply products essential to production
- Ensure products and materials meet standards by properly observing production and order list
- Move freight with pallet jacks
- Ensure inventory is stocked and adequate to fill orders throughout the day
Mental Health Technician
PARKWOOD BEHAVIORAL HEALTH
07.2016 - 11.2016
- Observed and documented patient behavior
- Led group in therapeutic and recreational activities
- Worked as part of a team that included nurses, doctors, social workers, and other technicians to ensure patients were safe and needs were met
- Handled crisis situations in appropriate manner
Project Lead
TRUGREEN IT/ATOS
10.2015 - 12.2015
- Served as primary technician of a high priority project to install complex call recording and playback software for entire workforce.
- Installed and updated client’s workstations to the latest version of Verint Quality Monitoring software
- Used DSM Explorer and LogMeIn to remotely access and install Verint onto clients’ workstations or performed the install in a face to face setting
- Scheduled appointments to remote into clients’ workstations using Microsoft Outlook
- Used Microsoft Excel to track client status
- Served as supervisor of XenMobile migration project
- Migrated client data on their mobile devices (i.e. contacts, calendar, emails, applications) from AirWatch to a new mobility platform, XenMobile
- Assisted clients via telephone, email, and face to face
- Used open conference calls to walk through the data transfer process with multiple clients simultaneously
- Scheduled appointments with clients using Microsoft Outlook
- Used Microsoft Excel to track status and outlook of the project
- Aided members of the team to ensure clients’ needs were met and targeted goals were achieved daily
- Provided deskside support for any clients in need of troubleshooting help
Technician
TRUGREEN IT/ATOS
09.2015 - 06.2016
- Served as primary technician, responsible for remediating a “Domain Trust” error on over 300 workstations and devices.
- Migrated clients workstations, laptops, and Dell Venue tablets from legacy domain to new domain
- Reimaged client machines to the latest TruGreen image
- Backed up and restored client data on hard drive upon request
- Used Microsoft Excel to track status and shipping for each machine
- Handled all shipping and receiving of devices
Ads Quality Rater
Google
08.2015 - 11.2015
- Rated advertisements on Google search pages
- Determined validity of ads according to the query entered by the user
- Used a battery of criterion to establish if correlation existed between ads and query searched
- Worked 100% remote with no immediate supervision
- Evaluated online content for relevance and quality, ensuring adherence to guidelines.
- Provided detailed feedback on ad performance, identifying areas for improvement.
- Analyzed user interactions to enhance ad targeting and effectiveness.
Education
Bachelor's - History
University of Mississippi
Oxford, MS05.2013
Bachelor's - Psychology
University of Mississippi
Oxford, MS05.2012
Skills
- Communication skills
- Project management
- Fleet management
- Logistics coordination
- Route optimization
- Compliance adherence
- Customer relationship management
- Documentation maintenance
- Vehicle inspection
- Data migration
- Software installation
- Microsoft Excel tracking
- Safety regulations knowledge
- Multi-tasking skills
- Technical troubleshooting
- Process improvement
ADDITIONAL INFORMATION
- Experienced providing customer-centric support via phone, email, or deskside
- Use of remote tools (LogMeIn, CA)
- Software deployment tools (CA “Client Automation”)
- Data backup, data recovery
- Proficiency with Microsoft Word, Power Point, Excel, and Outlook
- Conversational skills in the Spanish language
- Rapid learner of technology-based applications
- Worked in Mental Health evaluation and Crisis Intervention industry for a number of years after graduation
Timeline
Owner/Operator
OUTSIDE THE BOX TRUCKING LLC
08.2022 - Current
Delivery Driver
AMERICAN TIRE DISTRIBUTORS INC
11.2017 - 08.2022
Order Picker
MILWAUKEE TOOL
12.2016 - 11.2017
Mental Health Technician
PARKWOOD BEHAVIORAL HEALTH
07.2016 - 11.2016
Project Lead
TRUGREEN IT/ATOS
10.2015 - 12.2015
Technician
TRUGREEN IT/ATOS
09.2015 - 06.2016
Ads Quality Rater
Google
08.2015 - 11.2015
Bachelor's - Psychology
University of Mississippi
Bachelor's - History
University of Mississippi