Jamaya Wilson
Jackson
Summary
Dedicated employee with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
09.2023 - 11.2024
- Established new customer accounts and scheduled service appointments efficiently.
- Resolved online billing, access, and account issues for enhanced customer satisfaction.
- Assisted with billing inquiries and facilitated payment plans to bring accounts current.
- Document customer interactions and communications regarding scheduling for future reference.
Customer Service Representative
Conduent
08.2022 - 08.2023
- Assisted customers with inquiries, benefit information, and online navigation.
- Reviewed submitted documents for accuracy and completeness to ensure compliance.
- Communicated with applicants regarding eligibility status and additional requirements as needed.
Customer Service Representative
VXI Global Solutions
10.2021 - 08.2022
- Supported technical issues related to card usage.
- Assisted customers with account inquiries and transaction requests.
- Managed customer accounts and updated information accurately.
Preschool Teacher
Primrose School
12.2019 - 03.2021
- Designed engaging lesson plans aligned with developmental milestones.
- Observe and document children's development with detail and accuracy.
- Facilitated daily classroom activities promoting social and emotional skills.
- Developed professional relationships with parents, teaches, and directors.
Education
Associate of Applied Science - Early Childhood Education
Hinds Community College
Jackson, MS05-2019
Skills
- Record Keeping
- Typing Proficiency
- Account Management
- Appointment Scheduling
- Technical Troubleshooting
- Microsoft Outlook Proficiency
- Inbound and Outbound Calling
- Multitasking
- Organization
- Problem Solving
- Conflict Resolution
- Time Management
- Relationship Building
- Effective Communication
Timeline
Customer Service Representative
Transworld Systems Inc.
09.2023 - 11.2024
Customer Service Representative
Conduent
08.2022 - 08.2023
Customer Service Representative
VXI Global Solutions
10.2021 - 08.2022
Preschool Teacher
Primrose School
12.2019 - 03.2021
Associate of Applied Science - Early Childhood Education
Hinds Community College
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