Jameka Smith

• Developed training materials to enhance team performance and customer service skills.
• Coordinated inventory management processes to ensure product availability and accuracy.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Lead daily club operations as Manager onDuty (MOD), overseeing all departments to ensure operational excellence, safety compliance, and exceptional member service.
• Drive retail operations, including merchandising standards, inventory management, maintenance, and compliance with company policies and procedures.
• Own profit and loss (P&L) responsibilities by

monitoring sales performance, managing expenses, and analyzing operational data to increase profitability.

• Supervise, coach, and schedule associates,fostering a positive, high-performance culture and driving team engagement and results.
• Partner with third-party vendors and service providers for projects, facility repairs, deliveries, and operational support, ensuring timely execution and service quality.
• Coordinate donations and partnerships with

nonprofit organizations, supporting community engagement and corporate responsibility initiatives.

• Enhance the member experience by ensuringproduct availability, cleanliness, and effective resolution of member concerns and escalations.

• Ensure compliance with safety, regulatory,and company standards while leading responses to operational challenges and emergencies.Skills: Analytics

• Assisted in managing daily operations and staff scheduling for optimal efficiency.
• Maintained up-to-date knowledge of company products and services.
• Created reports on sales trends, inventory levels, and financial data.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Implemented quality control measures to uphold company standards.

• Managed daily store operations and ensured compliance with company policies.
• Trained and mentored new team members on customer service standards.
• Oversaw inventory management and coordinated stock replenishment efforts.
• Implemented sales strategies to optimize store performance and drive sales.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
• Analyzed market trends to identify opportunities for product expansion or improvement.
• Forecasted customer demand to set prices or credit terms for goods or services.

• Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Provided technical support and troubleshooting for network connectivity issues.
• Assisted in the development and implementation of IT policies and procedures.
• Monitored system performance and reported issues to senior management promptly.
• Resolved complex problems by troubleshooting hardware and software applications.
• Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
• Performed system upgrades to ensure optimal performance.
• Conducted regular maintenance checks on computers, servers, routers, switches.
• Performed continuous assessments of network structure, business content filters, and security firewalls.
• Provided training and guidance to staff members on how to use various technologies effectively.
• Created and maintained user accounts for new hires or current employees.

• Assisted customers with technical issues related to mobile devices and services.
• Resolved billing inquiries and account management concerns for customers.
• Provided troubleshooting guidance for network connectivity problems.
• Resolved record-breaking backlog of support tickets following major system malfunction.
• Trained new employees on technical support processes and procedures.
• Diagnosed complex technical problems related to computer networks, systems and applications.
• Liaised with device manufacturers on latest service guidelines and support procedures for products.

• Led team meetings to align staff on sales goals and strategies.
• Assisted guests with inquiries and provided exceptional customer service.
• Coordinated with departments to ensure seamless guest experiences during events.
• Trained new staff on hotel policies and sales procedures for effective performance.
• Managed cash register operations using POS system and processed sales and returns.
• Provided training sessions for new employees on sales techniques, procedures.
• Exceeded department expectations for productivity and accuracy levels.
• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
• Managed a team of 10+ sales representatives, providing guidance and support.