JAMES DAVID WALKER
Collinsville
Summary
Service-oriented Claims Adjuster who applies creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Results-oriented Claims Adjuster bringing hands-on adjuster experience and exceptional leadership and communication skills. Background includes adjusting, insurance fraud and problem solving. Manager with experience leading multi-million dollar restaurants. Driven to raise the bar for leading by example in every endeavor I undergo. Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Claims Adjuster Senior
State Auto Insurance
02.2021 - Current
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
- Successfully eliminated claimant fraud.
- Drafted investigative reports covering all phases of the adjuster process per claim handling with property, large loss and commercial claims.
- Answered customer questions regarding deductibles, depreciation and anything else claim related.
- Investigated claims involving potential and suspected fraudulent activities.
- Substantiated legitimate claims and denied unjustified claims.
Claims Adjuster
J Walker Inspections
02.2012 - 02.2021
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
- Successfully eliminated claimant fraud.
- Drafted investigative reports covering all phases of the adjuster process per claim handling with property, large loss and commercial claims.
- Answered customer questions regarding deductibles, depreciation and anything else claim related.
- Investigated claims involving potential and suspected fraudulent activities.
- Substantiated legitimate claims and denied unjustified claims.
Owner/General Manager
MacGregors Pub
01.2011 - 01.2015
- Day-to-Day Operations: Inventory Hiring / Firing Ordering Cost Control Paper Control Payroll Entertainment Sold Business.
- Carefully interviewed, selected, trained and supervised staff.
- Interacted positively with customers while promoting hotel facilities and services.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Applebee’s
01.2006 - 01.2011
- Created mutually beneficial relationships within the business and hospitality community.
- Revitalized, organized, implemented procedure and monitored all aspects of daily operations, employee morale, marketing, sales, and customer satisfaction.
- Enhanced customer satisfaction and increased profits through suggestive selling.
- Maintained expenses below-budget through planning, waste reduction, and cost-effective operating procedures.
- Also did the hiring and firing, and assured satisfaction for guest and employees.
- Reason Left
Contractor Senior Inspector
Parr Inspections (FEMA)
01.1996 - 01.2006
- Contracted to assess damages in disaster relief for Federal Emergency Management Agency (FEMA).
- Established relations with applicants and made decision for the welfare of the applicants.
- Was Seasonal, Only Activated during emergencies.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Investigated claims involving potential and suspected fraudulent activities.
- Successfully eliminated fraud.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's.
- Reviewed and analyzed suspicious and potentially fraudulent customer claims.
Owner, General Manager
Black Angus
01.2000 - 01.2005
- Developed and implemented standard operating procedures, fiscal controls, and performance review criteria.
- Insured morale, as well as guest satisfaction.
- Expeditiously built, trained, and directed harmonious teams for total daily business operations.
- Oversaw training and development of 35+ employees.
- Rich experience in administrative support functions with emphasis on innovative operating and/or business policies, procedures and practices to ensure effective operations.
- Annual sales.
Owner/Operator
Healthy Express
01.1997 - 01.2000
- Developed relationships with surrounding businesses and organizations.
- Improved productivity and morale by fair monitoring of company systems of accountability coupled with effective training initiatives.
- Solve problems from customers, vendors or anything else that needed my attention.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
Education
University Of West Florida
Pensacola, Florida01.1996
Associate of Arts - AA
Jones County Junior College
Ellisville, MS01.1994
High School Diploma - undefined
Wayne Academy
Waynesboro, MS01.1990
Skills
- Experience in administration
- Licensed claims adjuster in 11 states
- Personal and property loss management
- Proficient in managing multiple tasks
- Goal-oriented individual
- Efficiently organized
- Proficient in MS Office
- Client relationship management
- Effective problem resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- I am certified in State Farm ECS, Automobile, Fire, Home, Property and Catastrophe also in Fraud investigations as well as NICTA certifications.
- I hold a current State Claims Adjusters License Training in the following areas: First Aid & CPR, Public Relations, Report Writing, Adjusting of Claims, and specialized training relevant to particular assignments.
- Also experienced with Xactimate Licensed with 11 states and certified with State Auto, USAA, Liberty Mutual, Safeco, ACI, State Farm, Geovera, Twia and several others.
- I have auto, Property, Large Loss and commercial Experience in Adjusting, NFIP Flood number and certification with FEMA, Also Xactimate certified and very familiar with the program.
PERSONAL INFORMATION
- Personal Information Operation Desert Storm, Honorable Discharged War Veteran, United States armed forces
- Awarded Expert Marksman with M16 Assault Rifle
- Awarded Army Achievement Component Medal
- Awarded Kuwaiti Liberation Medal
- Awarded National Defense Service Ribbon Second Coscom Patch
- Awarded Unit Meritorious Service Medal, Southwest Asia Service Medal Campaigns: Operation Desert Shield Operation Desert Storm
- Invited to Officer Candidate School
Timeline
Claims Adjuster Senior
State Auto Insurance
02.2021 - Current
Claims Adjuster
J Walker Inspections
02.2012 - 02.2021
Owner/General Manager
MacGregors Pub
01.2011 - 01.2015
General Manager
Applebee’s
01.2006 - 01.2011
Owner, General Manager
Black Angus
01.2000 - 01.2005
Owner/Operator
Healthy Express
01.1997 - 01.2000
Contractor Senior Inspector
Parr Inspections (FEMA)
01.1996 - 01.2006
Associate of Arts - AA
Jones County Junior College
High School Diploma - undefined
Wayne Academy
University Of West Florida
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