Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Givens

Edwards

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

24
24
years of professional experience

Work History

General Manager

Wehco Video Client Care
Vicksburg
06.2021 - Current
  • Cultivated collaboration through team-building activities to enhance workplace positivity.
  • Streamlined operational processes by analyzing effectiveness and implementing new productivity systems.
  • Resolved customer complaints promptly while upholding high service quality standards.
  • Ensured adherence to laws, regulations, and industry standards in operations management.
  • Conducted regular meetings with senior management to evaluate progress towards objectives.
  • Developed and executed strategies that improved efficiency, reduced costs, and boosted customer satisfaction.
  • Coordinated employee training programs to reinforce compliance with company policies and procedures.
  • Managed daily operations encompassing budgeting, staffing, scheduling, inventory control, and customer service.

Plant Manager

Wehco Video
Camden
04.2017 - 06.2020
  • Reviewed financial statements to ensure compliance with budget targets.
  • Managed daily plant operations, including scheduling of personnel and equipment.
  • Assigned tasks based on employee skillsets to optimize team performance.
  • Monitored performance metrics to improve throughput, quality, cost, and safety.
  • Conducted meetings with department heads to evaluate progress towards objectives.
  • Directed training initiatives to maintain adherence to established policies and procedures.
  • Provided mentorship to team members for career development opportunities.
  • Established goals for productivity, quality, and safety improvements across the plant.

Cable Lineman

WEHCO
Camden
10.2008 - 04.2017
  • Executed routine maintenance on all tools to ensure optimal performance.
  • Connected coaxial cables from distribution points to customer premises.
  • Ensured compliance with company standards and specifications for all work performed.
  • Constructed new service drop lines from utility poles to customer premises.
  • Responded promptly to emergency requests, prioritizing customer needs.
  • Maintained and repaired cable systems, adjusting components as necessary.
  • Prepared detailed shift reports documenting all completed work activities.
  • Provided training and guidance to new Cable Lineman employees on best practices.

Boiler Operator

Anthony Timberlands
Bearden
01.2001 - 10.2008
  • Verified functionality of all safety devices prior to startup.
  • Inspected piping systems for leaks or corrosion damage before startup.
  • Conducted routine inspections of boilers and associated equipment to identify maintenance issues.
  • Monitored boiler operations, including water levels and steam pressure, ensuring safe operation.
  • Performed minor repairs on boilers and related equipment, enhancing operational efficiency.
  • Maintained records of maintenance activities, documenting repairs and adjustments made.
  • Adjusted controls to regulate operating temperatures and pressures effectively.
  • Assisted in troubleshooting boiler system issues during emergency situations.

Education

Some College (No Degree) - Environmental Safety

Sau-Tech
Camden Arkansas

Some College (No Degree) - Installer

Ncti Jones Technical Institute

Some College (No Degree) - Broadband installation

Ncti Jones Technical Institute
Colorado

Some College (No Degree) - Service Technician

Ncti Jones Technical Institute
CO

Some College (No Degree) - System Technician

Ncti Jones Technical Institute
Colordao

Some College (No Degree) - Return Path Operations

Ncti Jones Technical Institute
Colorado

Some College (No Degree) - Troubleshooting Advanced Services

Ncti Jones Technical Institute
Colorado

Skills

  • Operational management and process improvement
  • Employee training and development
  • Regulatory compliance and financial analysis
  • Inventory management
  • Team building and collaboration
  • Budgeting and performance metrics
  • Customer service excellence
  • Effective communication and conflict resolution
  • Strategic planning
  • Leadership and coaching
  • Staff management
  • Communication skills
  • Multi-tasking efficiency
  • Performance improvement strategies
  • Profit and loss accountability
  • Problem resolution

Timeline

General Manager

Wehco Video Client Care
06.2021 - Current

Plant Manager

Wehco Video
04.2017 - 06.2020

Cable Lineman

WEHCO
10.2008 - 04.2017

Boiler Operator

Anthony Timberlands
01.2001 - 10.2008

Some College (No Degree) - Environmental Safety

Sau-Tech

Some College (No Degree) - Installer

Ncti Jones Technical Institute

Some College (No Degree) - Broadband installation

Ncti Jones Technical Institute

Some College (No Degree) - Service Technician

Ncti Jones Technical Institute

Some College (No Degree) - System Technician

Ncti Jones Technical Institute

Some College (No Degree) - Return Path Operations

Ncti Jones Technical Institute

Some College (No Degree) - Troubleshooting Advanced Services

Ncti Jones Technical Institute

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James Givens