James Hambrick

Evaluate customer's casino activity to provide incentives
Approve comps and allowances (room, F&B, event tickets, promos, free play, airfare and discounts)
Maintain, develop customer database. Interact with customers
Personalize service during customer's stay
Process reservation requests. Make use of several hotel/gaming systems
Attend special event functions, greet customers.
Maintain confidential information
Help resolve customer disputes
Always maintain a professional relationship with customers
Attend mandatory compliance and training sessions

Oversee credit department
Oversee marketing credit decisions
Approve credit
Provide credit reports for management
Work closely with collections on casino receivables
Interact with credit players as needed

Oversee collections department
Provide casino receivable/bad debt reports to management
Chair monthly collections meeting with management
Collect overdue accounts as needed