Hi, I’m
James Nelson
Newton,MS
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
17
years of professional experience
1
Certificate
Work History
Cspire
Home Services Technician
09.2024 - Current
Job overview
- Diagnosed and resolved customer equipment issues efficiently.
- Installed, maintained, and repaired fiber based internet systems and devices.
- Facilitated collaboration among cross-departmental team members to optimize service installation processes.
- Trained new technicians on safety protocols and operational procedures.
- Mentored junior technicians, fostering professional development within the team.
- Maintained a safe work environment with adherence to company safety protocols and procedures.
Satellites Unlimited
Field Service Manager
05.2021 - 09.2024
Job overview
- Utilized strong problem-solving skills to quickly resolve customer complaints or disputes.
- Implemented innovative solutions to reduce costs while maintaining high quality services.
- Provided technical support remotely via phone or email when needed by customers or technicians.
- Organized staff schedules according to customer needs, ensuring maximum efficiency of resources.
- Mentored and trained technicians on various technical issues related to the repair of customer equipment.
- Conducted regular meetings with technicians to review job performance, discuss new techniques, and provide feedback.
Satellites Unlimited
Calibrated Trainer/Technician
05.2011 - 05.2021
Job overview
- Inspection of installations according to company standards.
- Assessed customer needs and promoted new products accordingly.
- Training and mentoring of new hires.
- Educated employees on proper use of organization's products and systems.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Assessed individual performance levels to identify areas for improvement and create targeted training plans.
- Contributed ideas at team meetings regarding new approaches for delivering instruction.
Lowe's
Shipping / Receiving Department Manager
08.2008 - 05.2011
Job overview
- Supervised shipping department workflow.
- Maintained DOT certifications, fuel reports and DMV records for delivery fleet.
- Prepared documents such as bills of lading, invoices, and purchase orders as needed.
- Maintained detailed records of all incoming shipments, including quantity received and condition of merchandise.
- Coordinated with vendors regarding product availability, delivery dates, special order requests.
- Performed additional duties as assigned by senior management team.
- Collaborated with other departments to coordinate deliveries and returns efficiently.
Education
Workforce Development - ECCCDecatur
High School Diploma from Business Administration
University Overview
Completed coursework towards Continuing education courses: Business Administration
East Central Community CollegeDecatur
from General
Skills
- Excellent Communication
- Team Development
- Problem-Solving
- Employee Scheduling
- Budget Administration
- Team Collaboration
- Staff Management
- Task Prioritization
Certification
- OSHA - Workplace Hazard Recognition
- SL2 Training and Development certification
- Introduction to behavioral based interviewing practices
Timeline
Home Services Technician
Cspire
09.2024 - Current
Field Service Manager
Satellites Unlimited
05.2021 - 09.2024
Calibrated Trainer/Technician
Satellites Unlimited
05.2011 - 05.2021
Shipping / Receiving Department Manager
Lowe's
08.2008 - 05.2011
East Central Community College
from General
Workforce Development - ECCC
High School Diploma from Business Administration
AWARDS
Office of the year 2023, Safety Office of the year 2023, Safety Office of the year 2022