James Poindexter, Jr.
Moss Point
Summary
Professional with significant experience in academic guidance. Skilled in advising students on course selection, career planning, and academic strategies. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at fostering positive student outcomes and navigating changing needs. Proficient in communication, student assessment, and resource management.
Overview
5
5
years of professional experience
Work History
Academic Advisor I
University of South Alabama
Mobile, AL
04.2025 - Current
- Guided students in course selection and academic planning to enhance educational outcomes.
- Developed individualized academic success plans aligning with student goals and university policies.
- Utilized advising software to track student data and enhance communication regarding academic resources.
- Provided mentorship to new advisors, improving onboarding processes and sharing best practices.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Collaborated with faculty and staff to monitor student progress and implement intervention strategies.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
Graduate Assistant
University of South Alabama (USA) Student Center
Mobile, AL
01.2023 - 12.2024
- Managed data entry processes for event reservations, student records, and facility use logs.
- Delivered high-quality customer service by responding to inquiries via phone, email, and in-person.
- Trained and supervised student staff, maintaining efficient office operations.
- Developed and maintained digital communications using event management software and databases.
- Assisted students in understanding university policies and procedures, providing guidance and support to ensure compliance and success.
- Communicated effectively with students, faculty, and staff to address and provide solutions.
- Developed and implemented training programs to enhance the professional growth of student employees.
- Assisted in daily management of the Student Center, ensuring high levels of customer service, performing staff development and supervision, and providing technical support.
- Served as contact for events held in a University’s facility event space.
- Monitored risk management for events to ensure compliance with policies including crowd management, fire codes, and user safety and security.
- Oversaw digital signage and web pages for the Student Center.
- Supervised JagCard Office Student ID production through CBORD and computer lab functions.
Reservationist
USA Student Center
Mobile, AL
11.2021 - 12.2022
- Maintained a systematic tool for the coordination of the reservation of the university facility event space (Events Management Software).
- Served as the center liaison for students by providing education and support on the policies and requirements of reserving and utilizing university facility event space.
- Assisted with planning events for University’s Departments, Campus Partners, and Student Clubs and Organizations.
- Conducted consultation sessions with customers to determine the objectives and requirements for events, such as pageants, camps, conferences, and conventions.
- Developed diagrams via Social Tables, a software used for planning desired layouts for events.
- Coordinated and lead the setup of audio-visual equipment, seating, and floor plans for event space as established during reservation consultations.
- Completed administrative functions, such as dissemination of promotional materials, and provided direct responses to ad hoc inquiries.
Jagcard Office Assistant
USA Student Center
Mobile, AL
04.2021 - 11.2021
- Processed and produced student ID cards, utilizing CSGold to maintain high standards of accuracy and quality.
- Oversaw office operations including providing guidance to customers in-person, via teleconference, and email.
- Provided front line customer service to students and faculty to assess and aid in meeting the identified needs.
Education
Master of Public Administration -
University of South Alabama
Mobile, AL12-2024
Bachelor of Science - Professional Health Sciences – Healthcare Management
University of South Alabama
Mobile, AL12-2022
Skills
- Data Entry & Database Management: CBORD, CSGold, Event Management Software (EMS), Social Tables
- Office Administration: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace
- Event & Operations Management: Inventory management, purchase requisitions, and vendor coordination
- Excellent oral and written communication
Accomplishments
- Elected Vice President of SouthALACADA, South's On-Campus Organization for Academic Advising
- Became co-advisor for student organization, Collegiate 100
Timeline
Academic Advisor I
University of South Alabama
04.2025 - Current
Graduate Assistant
University of South Alabama (USA) Student Center
01.2023 - 12.2024
Reservationist
USA Student Center
11.2021 - 12.2022
Jagcard Office Assistant
USA Student Center
04.2021 - 11.2021
Bachelor of Science - Professional Health Sciences – Healthcare Management
University of South Alabama
Master of Public Administration -
University of South Alabama