Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Suthoff

Brandon,MS

Summary

Thorough Service Technician / Installer with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

25
25
years of professional experience

Work History

Service Technician

Community Coffee Company
12.2012 - 03.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Lead Plumber / Foreman

Upchurch Plumbing Company
04.2010 - 11.2012
  • Increased client retention through exceptional communication skills and timely resolution of concerns.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing complex plumbing issues.
  • Ensured compliance with local building codes through diligent adherence to industry standards and best practices in every project undertaken.
  • Achieved cost savings by accurately estimating labor hours and materials needed for job proposals.
  • Mentored junior plumbers, sharing valuable knowledge and techniques to enhance their professional development.
  • Maintained a safe working environment by strictly adhering to safety protocols and regulations.

Commercial Plumber

Metro Mechanical
06.1999 - 04.2010
  • Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Selected type and size of piping required for each project.
  • Streamlined workflow with proper installation, maintenance, and repair of commercial plumbing fixtures and equipment.
  • Demonstrated adaptability by successfully completing projects in various commercial settings, such as restaurants, hotels, office buildings, and medical facilities.

Education

Certification in Plumbing And Pipe-fitting -

Hinds Community College
Pearl, MS
05.1992

Skills

  • Installation and Repair
  • Attention to Detail
  • Troubleshooting ability
  • Preventive Maintenance
  • Customer Service

Timeline

Service Technician

Community Coffee Company
12.2012 - 03.2024

Lead Plumber / Foreman

Upchurch Plumbing Company
04.2010 - 11.2012

Commercial Plumber

Metro Mechanical
06.1999 - 04.2010

Certification in Plumbing And Pipe-fitting -

Hinds Community College
James Suthoff