Thorough Service Technician / Installer with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
25
25
years of professional experience
Work History
Service Technician
Community Coffee Company
12.2012 - 03.2024
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Lead Plumber / Foreman
Upchurch Plumbing Company
04.2010 - 11.2012
Increased client retention through exceptional communication skills and timely resolution of concerns.
Enhanced customer satisfaction by efficiently diagnosing and repairing complex plumbing issues.
Ensured compliance with local building codes through diligent adherence to industry standards and best practices in every project undertaken.
Achieved cost savings by accurately estimating labor hours and materials needed for job proposals.
Mentored junior plumbers, sharing valuable knowledge and techniques to enhance their professional development.
Maintained a safe working environment by strictly adhering to safety protocols and regulations.
Commercial Plumber
Metro Mechanical
06.1999 - 04.2010
Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
Installed valves, hangers, supports, and flanges inside piping systems.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Selected type and size of piping required for each project.
Streamlined workflow with proper installation, maintenance, and repair of commercial plumbing fixtures and equipment.
Demonstrated adaptability by successfully completing projects in various commercial settings, such as restaurants, hotels, office buildings, and medical facilities.
Education
Certification in Plumbing And Pipe-fitting -
Hinds Community College
Pearl, MS
05.1992
Skills
Installation and Repair
Attention to Detail
Troubleshooting ability
Preventive Maintenance
Customer Service
Timeline
Service Technician
Community Coffee Company
12.2012 - 03.2024
Lead Plumber / Foreman
Upchurch Plumbing Company
04.2010 - 11.2012
Commercial Plumber
Metro Mechanical
06.1999 - 04.2010
Certification in Plumbing And Pipe-fitting -
Hinds Community College
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