James Suthoff
Brandon,MS
Summary
Thorough Service Technician / Installer with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
25
25
years of professional experience
Work History
Service Technician
Community Coffee Company
12.2012 - 03.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Lead Plumber / Foreman
Upchurch Plumbing Company
04.2010 - 11.2012
- Increased client retention through exceptional communication skills and timely resolution of concerns.
- Enhanced customer satisfaction by efficiently diagnosing and repairing complex plumbing issues.
- Ensured compliance with local building codes through diligent adherence to industry standards and best practices in every project undertaken.
- Achieved cost savings by accurately estimating labor hours and materials needed for job proposals.
- Mentored junior plumbers, sharing valuable knowledge and techniques to enhance their professional development.
- Maintained a safe working environment by strictly adhering to safety protocols and regulations.
Commercial Plumber
Metro Mechanical
06.1999 - 04.2010
- Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Streamlined workflow with proper installation, maintenance, and repair of commercial plumbing fixtures and equipment.
- Demonstrated adaptability by successfully completing projects in various commercial settings, such as restaurants, hotels, office buildings, and medical facilities.
Education
Certification in Plumbing And Pipe-fitting -
Hinds Community College
Pearl, MS05.1992
Skills
- Installation and Repair
- Attention to Detail
- Troubleshooting ability
- Preventive Maintenance
- Customer Service
Timeline
Service Technician
Community Coffee Company
12.2012 - 03.2024
Lead Plumber / Foreman
Upchurch Plumbing Company
04.2010 - 11.2012
Commercial Plumber
Metro Mechanical
06.1999 - 04.2010
Certification in Plumbing And Pipe-fitting -
Hinds Community College
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