James Olan-Lugo
Gautier,MS
Summary
Compassionate Patient Care Technician with extensive experience at Merit Health Biloxi, skilled in vital signs monitoring and patient assessments. Proven ability to enhance patient satisfaction through effective communication and critical decision-making. Recognized for training new staff and fostering teamwork, ensuring high-quality care in fast-paced environments. CPR certified and dedicated to patient well-being.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Merit Health Biloxi/Memorial Hospital Biloxi
01.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds, and patient care equipment to other rooms, adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Collected and documented patient information to aid in accurate medical record keeping.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Assisted nursing staff with medical procedures to support patient care plans.
- Fostered clean and hygienic environment, reducing risk of infections.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Implemented infection control protocols, contributing to safer hospital environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported the needs of 30+ residents under long-term care.
EMT-Basic
Acadian Ambulance
01.2022 - Current
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Followed all safety protocols and took necessary precautions while providing care.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Educated public on emergency medical services.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
Medic
Air Force Reserves
07.2020 - Current
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
- Promoted preventive health measures through educational initiatives, including workshops and community outreach programs.
- Collaborated with other healthcare professionals to provide quality patient care.
- Continuously updated personal skills set through professional development courses and training seminars related to emerging trends in medicine.
- Maintained a safe and hygienic work environment by adhering to infection control guidelines and implementing appropriate preventive measures.
- Contributed to research projects aimed at advancing medical knowledge, aiding in the development of new treatments or therapies.
- Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
- Mentored junior staff members, sharing expertise in best practices for patient care and emergency response techniques.
- Enhanced effectiveness of patient treatment plans by collaborating closely with multidisciplinary healthcare team.
- Increased accuracy of patient records by implementing new electronic documentation system.
- Improved patient safety by strictly adhering to hygiene and sterilization protocols.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
Team Associate
Walmart
06.2021 - 01.2022
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Created appealing displays for routine arrangements and special promotions.
- Continuously checked products for quality assurance according to strict guidelines.
- Coordinated training sessions for new team members, ensuring seamless integration into the existing workforce structure.
- Collaborated with cross-functional teams to complete projects on time and under budget.
- Resolved issues quickly to maintain productivity goals.
- Managed inventory of parts and components.
- Utilized safety devices and procedures to protect personnel and equipment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Whataburger
10.2016 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Reduced wait times for customers by implementing more efficient checkout process.
Education
High School Diploma -
Gautier High School
Gautier, MS05-2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Vital sign assessment
- Critical decision-making skills
- Patient assessments
- Airway management
- Emergency management
Certification
- EMT - Emergency Medical Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Technician
Merit Health Biloxi/Memorial Hospital Biloxi
01.2023 - Current
EMT-Basic
Acadian Ambulance
01.2022 - Current
Team Associate
Walmart
06.2021 - 01.2022
Medic
Air Force Reserves
07.2020 - Current
Team Member
Whataburger
10.2016 - 08.2020
High School Diploma -
Gautier High School
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