Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jamey Gonsoulin

Carriere

Summary

Dynamic professional with a proven track record in comprehensive administrative support and superior customer service. Skilled in communication, problem resolution, handling fluctuating workloads, and prioritizing effectively to meet organizational goals. Experienced in developing detailed administrative processes to enhance efficiency and accuracy, while maintaining a focus on results-oriented operations. Seeking a long-term position with the St. Tammany Parish Sheriff's Office system, bringing 12 years of hands-on experience in employee performance oversight and expert knowledge in customer service and administration best practices. Recognized for driving group success through superb time management, organizational skills, and a results-driven approach to operations management.

Overview

2018
2018
years of professional experience

Work History

Supervisor, 911 Dispatcher & Field Training Officer

St. Tammany Parish Sheriff's Office
01.2006 - 01.2018
  • Delivered leadership to supervise, assign, review, and participate in the work of staff responsible for processing emergency, non-emergency, and administrative calls for law enforcement agencies, emergency providers, and the public
  • Coached and mentored staff to ensure work quality per the Dispatch Center's mission and standards, and established goals, policies, and procedures
  • Coordinated and implemented all in-house training activities for dispatchers and performed technical and complex tasks relative to assigned area and responsibility
  • Completed daily administrative deliverables to manage calls and supported the comprehensive coordination of services, including providing information, transferring callers to the appropriate source, and quickly routing emergency calls.

Public Relations Assistant

Jefferson Parish Public School System

Education

Master of Arts - Social Work

Liberty University
Lynchburg, VA
12-2026

Bachelor’s in arts, Sociology with Concentration in Social Work -

Nicholls State University

Associate in science, Early Childhood Education -

Delgado Community College

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Attention to detail
  • Decision-making
  • Staff development
  • Team building
  • Processes and procedures

Languages

English
Professional

Timeline

Supervisor, 911 Dispatcher & Field Training Officer

St. Tammany Parish Sheriff's Office
01.2006 - 01.2018

Public Relations Assistant

Jefferson Parish Public School System

Master of Arts - Social Work

Liberty University

Bachelor’s in arts, Sociology with Concentration in Social Work -

Nicholls State University

Associate in science, Early Childhood Education -

Delgado Community College
Jamey Gonsoulin