Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
C Spire
Laurel, MS
10.2025 - Current
Utilized CRM software to track customer interactions and streamline follow-up processes.
Analyzed sales trends to identify opportunities for upselling and cross-selling initiatives.
Resolved customer inquiries efficiently, contributing to a positive shopping experience.
Collaborated with management on promotional campaigns, driving foot traffic and increasing sales volume.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Sales Associate
AT&T
Hattiesburg, MS
09.2022 - 10.2025
Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
Managed inventory levels, ensuring product availability and accuracy in stock records.
Executed sales strategies to achieve monthly targets and promote new product launches.
Trained and mentored new sales associates, improving team performance and product knowledge.
Sales Associate
Laurel Ford Lincoln
Laurel, MS
10.2021 - 09.2022
Cultivated relationships with customers to enhance sales and foster loyalty.
Negotiated trade-in values and financing options to maximize customer satisfaction.
Collaborated with finance team to streamline paperwork processes for vehicle purchases.
Conducted vehicle demonstrations, highlighting features and benefits to prospective buyers.
Branch Manager
Community Choice Financial Inc.
Cincinnati, OH
02.2016 - 10.2021
Cultivated long-term relationships with clients, enhancing customer loyalty and retention.
Analyzed market trends to identify new sales opportunities and optimize product offerings.
Trained and mentored junior sales staff, fostering a culture of continuous improvement and expertise.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Generated increased sales revenue through effective lead generation and follow-up efforts.
Education
Associate of Arts - General Studies
Jones County Junior College
Ellisville, MS
12-2010
Bachelor of Science - Computer Science
University of Southern Mississippi
Hattiesburg, MS
01-2011
Skills
Sales Strategy
Account Management
Client Relationship Management
Negotiation
Revenue Growth
Market Research
Sales Metrics Analysis
Business Development
Certification
Certified Sales Professional - National Association of Sales Professionals
Advanced Sales Negotiation - Sales Training Institute