JaMya Williams
Hattiesburg
Summary
With a proven track record at Maximus for resolving high-stress situations and enhancing customer loyalty, I bring a unique blend of customer service excellence and Microsoft Excel proficiency. Demonstrating reliability and a strong work ethic, I've effectively managed inventory, ensured food safety, and upheld service standards, contributing significantly to operational improvements and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Racking Installation
Action Installers
10.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Customer Service Representative
Maximus
05.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Deli Clerk
Krogers
12.2020 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Delik Clerk
Fred Meyers
09.2019 - 12.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Sandwich Artist
Subway
09.2017 - 05.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Cashier
McDonalds
07.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Oak Grove High School
Hattiesburg, MS03-2019
Skills
- Effective multi-tasking
- Data entry
- Reliability and punctuality
- Work ethic and integrity
- Time management skills
- Customer satisfaction focus
- Customer service excellence
- Microsoft Excel
- Written and verbal communication
Languages
American Sign Language
Native or Bilingual
Timeline
Racking Installation
Action Installers
10.2024 - Current
Customer Service Representative
Maximus
05.2021 - 09.2024
Deli Clerk
Krogers
12.2020 - 05.2021
Delik Clerk
Fred Meyers
09.2019 - 12.2020
Sandwich Artist
Subway
09.2017 - 05.2019
Cashier
McDonalds
07.2016 - 09.2017
High School Diploma -
Oak Grove High School
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