Jamyiah Harper
Cleveland,MS
Summary
I am a Dynamic General Manager with a proven track record at McAlister's Deli, excelling in operations management and team leadership.I have enhanced guest satisfaction through effective training programs and streamlined processes, achieving significant cost reductions. I am very skilled in inventory control and fostering strong customer relations, driving continuous improvement and operational excellence.
Overview
2
2
years of professional experience
Work History
General Manager
McAlister's Deli
Cleveland,MS
10.2023 - Current
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Streamlined operational processes to improve efficiency and reduce waste in
- Developed training programs for staff, fostering a culture of continuous improvement and teamwork.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated at least 2 policies and procedures to streamline operations.
Shift Leader
Church’s
Ruleville, MS
09.2023 - 10.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored at least 10 team members on operational procedures and best practices.
- Implemented quality control measures to maintain food safety standards and compliance.
- Coordinated shift schedules, optimizing staff coverage for busy periods.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Monitored cash handling procedures, ensuring accuracy in transactions and reporting.
Education
Bachelor Of Early Childhood Care And Education -
University of Arizona
Tucson, AZSkills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Inventory control
Customer relationship management
Staff supervision
Goal setting
Employee scheduling
Verbal and written communication
Staff development
Motivation
Timeline
General Manager
McAlister's Deli
10.2023 - Current
Shift Leader
Church’s
09.2023 - 10.2023
Bachelor Of Early Childhood Care And Education -
University of Arizona