Jane Valencia
Crawford
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
31
31
years of professional experience
Work History
Retail Sales Associate
Arizona Quilts
2019.07 - 2021.03
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Slot Supervisor
Sky Ute Resort And Casino
2016.09 - 2017.12
- Managed inventory levels of gaming tokens, cash, and supplies to maintain smooth operations on the casino floor.
- Increased efficiency in slot machine operations through routine maintenance and timely repairs.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Enhanced team performance by providing ongoing training and coaching to staff members.
Business Owner
Rustic Razor/Attractions On Main
1989.10 - 2017.04
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Cage Cashier
Sky Ute Resort And Casino
2015.03 - 2016.09
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
Sales Associate
Durango Quilt Company
2007.05 - 2016.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Cosmetology
Americana Beauty College
Durango, CO05.1985
High School Diploma -
Westminster High School
Westminster, CA06.1983
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
Timeline
Retail Sales Associate
Arizona Quilts
2019.07 - 2021.03
Slot Supervisor
Sky Ute Resort And Casino
2016.09 - 2017.12
Cage Cashier
Sky Ute Resort And Casino
2015.03 - 2016.09
Sales Associate
Durango Quilt Company
2007.05 - 2016.03
Business Owner
Rustic Razor/Attractions On Main
1989.10 - 2017.04
Cosmetology
Americana Beauty College
High School Diploma -
Westminster High School
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