Janecia Dortch
Tupelo
Summary
Accomplished Dispute and Fraud Analyst at Cadence Bank, adept in data analysis and fraud prevention, with a proven track record of reducing financial discrepancies and leading recovery efforts. Excelled in teamwork and collaboration, consistently exceeding performance targets. Skilled in leveraging analytical abilities and communication skills to safeguard assets and enhance organizational efficiency.
Overview
6
6
years of professional experience
Work History
Dispute and Fraud Analyst
Cadence Bank
03.2024 - Current
- Leveraged analytical skills to identify patterns indicative of organized crime or other sophisticated attacks against the organization's assets or customers' interests.
- Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Input financial data and produced reports using Software.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Inspected account books and recorded transactions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Senior Teller/Backup Headteller/Mentor
Renasant Bank
01.2020 - 03.2024
- Trained new hires on customer service policies and procedures.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Retail Banker II
Woodforest National Bank
01.2019 - 01.2020
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Education
Bachelor Of Business Administration - Human Resources Management
University of Phoenix
Tempe, AZAssociate Of General Studies - Accounting
Itawamba Community College
Fulton, MS05.2024
Skills
- Data analysis
- Fraud detection
- Verbal and written communication
- Proficient in software
- Account information review
- Multitasking
- Task prioritization
- Relationship building
- Business consulting
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Dispute and Fraud Analyst
Cadence Bank
03.2024 - Current
Senior Teller/Backup Headteller/Mentor
Renasant Bank
01.2020 - 03.2024
Retail Banker II
Woodforest National Bank
01.2019 - 01.2020
Bachelor Of Business Administration - Human Resources Management
University of Phoenix
Associate Of General Studies - Accounting
Itawamba Community College
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