Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janelle Durr

Ocean Springs

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Blossman Gas Inc
Ocean Springs
01.2019 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Care Coordinator

Beau Rivage Casino Resort
Biloxi
03.2016 - 12.2018
  • This role is responsible for enhancing the guest experience by managing inbound and outbound calls. The Customer Care Coordinator assists guests with reservations for hotel, restaurant, entertainment, and special events. They greet callers, establish rapport, project a professional tone, and maintain guest service standards. This role also involves identifying customer needs, answering questions, problem-solving, and upselling or cross-selling when appropriate. The position currently offers a work-from-home opportunity for individuals living in Mississippi, within 50 miles of the property, with occasional in-person meetings required.

Line Cook

Beau Rivage Resort & Casino
Biloxi
06.2014 - 03.2016
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Stocked and restocked kitchen supplies as needed.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Communicated effectively with other staff members regarding orders and menu changes.

Education

High School Diploma -

Harrison Central High School
Mississippi
05-2014

Skills

  • Customer service
  • Technical support
  • Conflict resolution
  • Data entry
  • Sales support
  • Customer relationship management
  • Call handling
  • Communication skills
  • Attention to detail
  • Empathy and patience
  • Account updating
  • Credit card payment processing
  • Hospitality and accommodation
  • Money handling
  • Follow-up skills
  • Food preparation
  • Inventory management
  • Cooking techniques
  • Team collaboration
  • Order processing
  • Customer relations

Languages

English
Full Professional

Timeline

Customer Service Representative

Blossman Gas Inc
01.2019 - Current

Customer Care Coordinator

Beau Rivage Casino Resort
03.2016 - 12.2018

Line Cook

Beau Rivage Resort & Casino
06.2014 - 03.2016

High School Diploma -

Harrison Central High School

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Janelle Durr