Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle Durr

Ocean Springs

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Blossman Gas Inc
01.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Care Coordinator

Beau Rivage Resort & Casino
04.2016 - 12.2018
  • Took ownership of customers issues to follow problems through to resolution.
  • Assisted call-in customers with questions and orders.
  • Reduced customer complaints by proactively identifying potential issues and implementing solutions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Proactively identified trends within customer requests which led to improvements being made in frequently asked questions resources.
  • Closely liaised with product development teams based on consumer feedback which resulted in product enhancements that increased overall customer satisfaction.

Reservation Agent

IP Casino Resort & Spa
08.2013 - 04.2016
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Worked closely with front desk to achieve full occupancy of property.
  • Implemented feedback system for customers to rate their booking experience, providing valuable data for service enhancements.

Education

Harrison Central High School
Gulfport, MS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations
  • Payment processing
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Order processing
  • Staff training
  • Live chat support
  • Sales expertise

Timeline

Customer Service Representative

Blossman Gas Inc
01.2019 - Current

Customer Care Coordinator

Beau Rivage Resort & Casino
04.2016 - 12.2018

Reservation Agent

IP Casino Resort & Spa
08.2013 - 04.2016

Harrison Central High School

Similar Profiles

CREATE PROFILE
Janelle Durr