Registration Clerk
MRHC
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
