Janessa White
Jackson
Summary
Dynamic and dedicated professional with extensive experience at Baylor Scott & White Medical Center, excelling in customer service and patient care. Proven ability in electronic health records management and relationship building, enhancing patient satisfaction through effective communication and follow-up. Committed to continuous improvement and delivering exceptional healthcare experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Baylor Scott & White Medical Center
02.2022 - 12.2023
- Provided exceptional support to patients, addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare teams to ensure seamless patient experiences and effective communication.
- Utilized electronic health record systems to manage patient information and streamline service delivery.
- Assisted in scheduling appointments, ensuring optimal use of resources and minimal wait times for patients.
- Conducted follow-up calls to ensure patient satisfaction and gather feedback for continuous improvement.
- Implemented process improvements that enhanced workflow efficiency within the customer service department.
Medical Assistant
Texas Health
06.2022 - 11.2023
- Assisted in patient triage and documentation to ensure efficient workflow.
- Managed scheduling of patient appointments, enhancing office organization.
- Administered basic medical procedures under supervision, ensuring patient comfort and safety.
- Maintained inventory of medical supplies, optimizing resource availability for clinical staff.
- Processed insurance claims and verified coverage, streamlining billing operations.
- Educated patients on treatment plans and medication usage for improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
CNA
Highland Home Rehabilitation & Healthcare
08.2018 - 09.2021
- Provided compassionate care to patients, enhancing comfort and well-being during daily activities.
- Assisted in monitoring vital signs, ensuring accurate documentation and timely reporting to nursing staff.
- Collaborated with healthcare team to develop and implement individualized care plans for diverse patient needs.
- Trained new CNAs on safety protocols and best practices, fostering a culture of quality care within the team.
- Maintained cleanliness and organization of patient areas, promoting a safe and hygienic environment for care delivery.
- Managed patient mobility assistance, reducing risk of falls through effective support techniques and equipment use.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Associate of Science - Surgical Technologist
Hinds Community College
Raymond, Mississippi, MS05-2027
High School Diploma -
Provine High School
Jackson, MS06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Call center experience
- Payment processing
- Scheduling
- Follow-up skills
- Call triaging
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient assessments
- Basic life support
- Triage assessment
- Phlebotomy techniques
- Blood pressure measurement
- Injection administration
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Languages
English
Full Professional
Timeline
Medical Assistant
Texas Health
06.2022 - 11.2023
Customer Service Representative
Baylor Scott & White Medical Center
02.2022 - 12.2023
CNA
Highland Home Rehabilitation & Healthcare
08.2018 - 09.2021
Associate of Science - Surgical Technologist
Hinds Community College
High School Diploma -
Provine High School