Janice Chaney
Meridian
Summary
Experienced with overseeing collection activities and ensuring efficient operations. Utilizes advanced negotiation and problem-solving techniques to resolve disputes. Track record of fostering collaborative team environments to achieve consistent results.
Overview
10
10
years of professional experience
Work History
Assistant Collection Manager
1st Mississippi Federal Credit Union
10.2023 - 06.2025
- Utilized financial systems including Fuse and CUBase to manage member account data, process transactions, and support collections activity
- Handled delinquent accounts, including repossessions, garnishments, charge-offs, and legal filings related to loan recovery
- Filed lawsuits and processed proofs of claim related to bankruptcies maintaining compliance with legal and regulatory standards
- Conducted collection calls and managed recovery of negative balance savings and checking accounts with professionalism and empathy
- Processed bankruptcy-related checks and documentation with attention to detail and timely follow-through
- Maintained thorough records and communication logs to support legal processes and uphold member service standards
- Assisted in the successful resolution of legal disputes involving outstanding debts, protecting company interests.
Loan Representative
Advance America
02.2021 - 10.2023
- Provided excellent customer service both during and after the loan process, resulting in a high percentage of repeat business and referrals from satisfied clients.
- Maintained a high customer satisfaction rate with thorough communication and timely updates throughout the loan application process.
- Reduced delinquency rates by proactively identifying at-risk borrowers and working closely with them to develop solutions that protect both borrower interests as well as lender assets.
- Safeguarded company reputation through diligent review of loans for potential fraud or misrepresentation before approvals were granted.
- Facilitated successful loan closings by diligently preparing all necessary documents, coordinating with involved parties, and addressing any issues promptly.
Customer Service Lead
Polo Ralph Lauren Factory Store
10.2019 - 02.2021
- Delivered personalized assistance to customers, identifying needs and providing tailored solutions to individualized needs
- Trained and mentored new team members, fostering growth in service excellence and reinforcing company standards
- Resolved escalated customer issues, supporting department leadership during high-volume and understaffed periods
- Directed daily front-line operations to ensure efficiency, accuracy, and superior service experiences
Customer Service Representative
Iqor
06.2017 - 10.2019
- Provided inbound and outbound customer support to address inquiries and resolve product or service concerns
- Built lasting customer relationships by listening actively and delivering effective solutions
- Recommended products and services based on customer needs, increasing satisfaction and loyalty
- Scheduled appointments and managed service requests, ensuring seamless customer interactions
Sales Associate
Dillard’s Department Store
10.2015 - 06.2017
- Delivered personalized retail assistance, enhancing the customer experience through attentive service and product knowledge
- Assisted with inventory management and floor merchandising, maintaining an organized and appealing retail environment
- Trained new staff thoroughly on sales techniques, customer engagement strategies, and store protocols to build a strong and cohesive team
- Proactively identified customer preferences and provided recommendations to drive sales and retention
Education
Associate of Arts - Business Administration
Hinds Community College
Pearl, MS12.2020
Timeline
Assistant Collection Manager
1st Mississippi Federal Credit Union
10.2023 - 06.2025
Loan Representative
Advance America
02.2021 - 10.2023
Customer Service Lead
Polo Ralph Lauren Factory Store
10.2019 - 02.2021
Customer Service Representative
Iqor
06.2017 - 10.2019
Sales Associate
Dillard’s Department Store
10.2015 - 06.2017
Associate of Arts - Business Administration
Hinds Community College
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