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Janice Fortune
Louin
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Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSummary
Social service manager with 24 years of experience in managing caseworkers and coordinating community outreach initiatives. Proven expertise in client assessment, service plan development, and crisis intervention. Skilled in fostering collaboration among stakeholders to enhance service delivery and ensure child safety.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Social Service Manager
Child Protection Services
Raleigh
11.2002 - Current
- Managed caseworkers to ensure compliance with child welfare regulations.
- Oversaw case management processes to maintain service quality standards.
- Coordinated community outreach initiatives to raise awareness of child safety.
- Collaborated with legal teams to support child custody hearings.
- Facilitated interdisciplinary meetings to discuss complex cases and strategies.
- Monitored program effectiveness through regular assessments and feedback sessions.
- Advocated for resources and services to enhance family support systems.
- Advised families on available resources including housing options and financial assistance programs.
- Maintained accurate records of all client interactions including assessment results, treatment plans, progress notes.
- Established collaborative relationships with community resources to facilitate referrals for clients in need of additional support services.
- Conducted comprehensive assessments of client needs, developed individualized service plans, and monitored progress towards goals.
- Provided crisis intervention services by responding to emergency calls from clients or family members.
- Participated in interagency meetings to evaluate the effectiveness of existing programs while identifying areas for improvement.
- Coordinated with other agencies to ensure clients received appropriate care and resources.
- Served as a mentor for new employees offering advice on best practices related to case management processes.
- Cultivated meaningful relationships with stakeholders such as local government officials, school administrators, healthcare providers, and law enforcement personnel.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Advocated for clients' best interest in school settings, at juvenile court, and in other systems that interfaced with client and family.
- Worked closely with CPS staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Consulted with staff on resolution of complex service issues.
- Provided hands-on and proactive leadership to community services staff.
- Assessed and identified service delivery challenges and opportunities within local area.
- Assessed and identified service delivery challenges and opportunities within local area.
Education
Master of Science - Social Work
12-2012
Skills
- Client evaluation
- Service plan development
- Risk assessment
- stakeholder engagement
- performance monitoring
- Program evaluation
- Conflict resolution
- Family engagement
- Client advocacy
- team collaboration
- Self-motivation
Certification
- Licensed Master Social Worker
- Certified to perform SAFE Home Studies
- Certified to supervise SAFE Home Studies
Affiliations
- Volunteer at Embrace Church's drug ministry
- Volunteer in the nursery at Embrace Church
- Licensed Foster Parent
Timeline
Social Service Manager - Child Protection Services
11.2002 - Current
University of Southern Mississippi - Master of Science, Social Work