January Tucker
Waveland
Summary
Dynamic mortgage professional with extensive experience at Hancock Whitney Bank, excelling in loan documentation and quality control. Proven track record in regulatory compliance and problem resolution, enhancing customer satisfaction and streamlining processes. Adept at managing pipelines and fostering team collaboration to achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HELOC Processor/Documentation Specialist
Hancock Whitney Bank
Gulfport
12.2024 - Current
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Prepared and delivered loan documents to title and escrow teams.
- Conducted quality control reviews on closed loans for accuracy.
- Facilitated the resolution of appraisal and title issues.
- Checked approvals against established bank and government lending standards.
- Answered questions and advised customers regarding loans and transactions.
- Examined and verified information in loan application and closing documents.
Mortgage Loan Processor/Manager
Pinnacle Bank
Southaven
12.2007 - 10.2022
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Conducted property appraisals and title searches to assess loan collateral.
- Researched discrepancies in documentation received from applicants or third parties.
- Collected required documentation from clients, such as proof of income and employment verification.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Answered questions and advised customers regarding loans and transactions.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
High School Diploma -
Independece High School
Independence, MS 05-1994
Some College (No Degree) - Business Administration
Northwest Mississippi Community College
Senatobia, MSSkills
- Loan documentation
- Quality control
- Regulatory compliance
- Data analysis
- Customer service
- Title research
- Problem resolution
- Team collaboration
- Pipeline management
- FHA guidelines
- Loan underwriting
Certification
- FHA DE Underwriter, USDA GUS, Loan Advisor and Desktop Underwriter. Expertise in Secondary Market Products.
Timeline
HELOC Processor/Documentation Specialist
Hancock Whitney Bank
12.2024 - Current
Mortgage Loan Processor/Manager
Pinnacle Bank
12.2007 - 10.2022
High School Diploma -
Independece High School
Some College (No Degree) - Business Administration
Northwest Mississippi Community College
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