JA'QERA POWELL
Byram
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Care Manager
Walmart
09.2023 - Current
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
Customer Care Professional
Amazon
03.2022 - 09.2023
- Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
- Increased first-call resolution rates by effectively navigating internal systems to find quick solutions for customers.
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
Customer Relations Manager
Teleperformance USA
05.2019 - 03.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
Education
High School Diploma -
Murrah High School
Jackson, MS05.2018
Skills
- One Call Resolution
- Call Center Operations
- Call Monitoring
- Training and mentoring
- Customer Service
- Work Prioritization
- Progress Monitoring
- Care Planning
Additional Information
Analyzed data from production reports to identify trends or opportunities for improvement, Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse, Drafted policies related to storage space utilization and distribution operations, Provided guidance on how to handle difficult customers or situations, Facilitated team discussions about ways to improve the company's overall approach to managing customer relations, Collaborated closely with marketing teams to develop promotional campaigns tailored towards existing customers
Timeline
Customer Care Manager
Walmart
09.2023 - Current
Customer Care Professional
Amazon
03.2022 - 09.2023
Customer Relations Manager
Teleperformance USA
05.2019 - 03.2022
High School Diploma -
Murrah High School
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