Dedicated and dependable professional with over 10 years of experience in customer service, management, office operations, and personal care assistance. Strong background in leadership, communication, problem-solving, and client support.
Overview
16
16
years of professional experience
Work History
Personal Care Assistant
Nurse Management Incorporated
Biloxi
08.2020 - Current
Provide compassionate care and companionship to clients
Assisted with housekeeping, meal preparation, and daily living activities to enhance client comfort and well-being
Monitor client well-being and report changes
Ensured cleanliness and safety in client environments by regularly inspecting and tidying spaces.
Communicated with families to ensure alignment on client care needs and preferences
Provided emotional support by actively listening and engaging clients in meaningful conversations to promote mental well-being
Assistant Manager
Check Into Cash
05.2019 - 01.2020
Supervised staff and coordinated branch operations to ensure smooth daily functions
Managed cash handling procedures and prepared accurate financial reports
Delivered excellent customer service to enhance client satisfaction and loyalty
Cashier/Customer Service
Hollywood Casino St. Louis
03.2017 - 02.2019
Executed accurate transaction processing at the point of sale
Conducted training sessions for new team members
Addressed and resolved customer inquiries effectively
Office Manager
J&B Enterprise
07.2010 - 03.2014
Coordinated office operations to ensure smooth workflow
Conducted training sessions for employees to enhance their skills
Processed payments and maintained accurate financial records