Jasan Hayes
Jackson
Summary
Jasan Hayes is a very hardworking and dedicated young scholar who is knowledgeable and a devoted customer service professional with extensive experience in Customer Service/Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing long lasting professional relationships with peers and others. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Iqor Holdings US
07.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Wireless Support Specialist
Cspire Wireless
01.2022 - 02.2023
- Assisted customers with all support needs.
- Wireless Support Specialist works in a call center environment fielding inbound calls from current and potential customers.
- Wireless Support Specialist responsible for consistently delivering differentiated and personalized customer experiences to our wireless customers by executing various customer management techniques, and maintaining a maniacal focus on customer satisfaction.
- Wireless Support Specialists are also responsible for resolving a plethora of customer service inquiries including billing, technical troubleshooting, service change requests, etc.
- Consumer Solutions Advocate must focus on resolving the customer’s needs during the first interaction to ensure attainment of organizational goals.
- Wireless Support Specialist must be effective in identifying the technology needs for current and potential customers, and leveraging extensive product knowledge in order to effectively integrate diversified technology offerings into consumers’ lives with amazing ease and effectiveness.
Customer Support Advisor
Conduent Call Center
11.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Utilized customer accounts to notify them to refill their prescription drugs and managed their interactions and tracked their customer satisfaction within the company.
- Tracked customer service cases and updated customer personal information within the site.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer inquiries and provided technical assistance over phone with prescritption drugs and insurance and in person.
- Researched and identified solutions to technical problems.
- Administered prescription drug medications to be mailed to customers home, or to be filled at the local pharmacy.
Server
Cracker Barrel Old Country Store
12.2019 - 12.2020
- As a Server my role was very enjoyable yet entertaining. I was able to create a long list of connections with guest and peers with such a warming attitude and spirit. Serving taught me how to be very attentive to detail and maintain a professional image at all cost. Some of my duties while being a server included;
- Preparing beverages and filled food orders for customers.
- Arranging and preparing tables for customers to offer memorable experiences to guests and foster repetitive business.
- Explain menu items and suggestive selling appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Use slow periods to restock supplies, ice, trays and delivery bags.
- Collect payment for food and drinks served, balanced cash receipts and maintain accurate cash drawer.
- Awarded the Hospitality Hero for the Month of March 2020
ATHELETICS COMMUNICATIONS TEAM MEMBER
Ole Miss Athletics
08.2019 - 03.2020
- My position as an Ole Miss Athletics Communications Team Member was to deliver and provide stats to game officials and also to assist with post game conference meetings. Game officials includes; NFL/NBA representatives, Communication Team Leads, etc.
- I contributed to strategic planning sessions with officials to drive promotional success via communication.
- I worked the 2019-2020 Ole Miss football and basketball season where I learned how to affectively communicate well with others without having to verbally speak all the time, the communication often consisted as indirect verbal communication. In direct verbal communication such as the stats that had to be delivered each quarter of the game.
- I also engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Education
Diploma -
Ridgeland Highschool
Ridgeland, MS05.2019
Skills
Meeting Deadlines, targets and goals
Mentoring and coaching others all while being able to learn myself
Coming up with Creative Ideas to improve something!
Team Player
Problem Solver
Overcoming challenges
Building Customer Trust and Loyalty
Patient and Empathetic
Detail Oriented
Timeline
Customer Service Representative
Iqor Holdings US
07.2023 - 08.2023
Wireless Support Specialist
Cspire Wireless
01.2022 - 02.2023
Customer Support Advisor
Conduent Call Center
11.2021 - 01.2022
Server
Cracker Barrel Old Country Store
12.2019 - 12.2020
ATHELETICS COMMUNICATIONS TEAM MEMBER
Ole Miss Athletics
08.2019 - 03.2020
Diploma -
Ridgeland Highschool
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