Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmaine Carter

Brookhaven

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Everise, adept in critical thinking and computer proficiency. Demonstrated ability to manage high-stress situations and resolve conflicts with empathy, boosting repeat business. Skilled in both customer relations and data entry, ensuring efficient and satisfactory resolutions.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Everise
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Sagility Healthcare
06.2021 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Certified Nursing Assistant

Saint Catherine's Village
01.2019 - 06.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Cashier

Walmart Supercenter
03.2018 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/ Order Taker

Burger King
02.2013 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Brookhaven High Schoo;
Brookhaven, MS
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Customer relations

Certification

I have a Certification in Nursing I am a Certified Nurse Assistant. I have been certified since 2016 and i am currently certified in the same field.

Timeline

Customer Service Representative

Everise
09.2024 - Current

Customer Service Representative

Sagility Healthcare
06.2021 - 09.2024

Certified Nursing Assistant

Saint Catherine's Village
01.2019 - 06.2021

Cashier

Walmart Supercenter
03.2018 - 09.2020

Cashier/ Order Taker

Burger King
02.2013 - 11.2018

High School Diploma -

Brookhaven High Schoo;

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Jasmaine Carter