Jasmine Barnett
Starkville,MS
Summary
Enthusiastic customer service representative motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
Sagiltiy Health
Starkville, MS
09.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Resolved problems with communication and billing to foster seamless services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Service Representative
Concentrix
Memphis, TN
10.2022 - 5 2023
- Interfaced with customers via inbound calls to address inquiries and resolve issues related to healthcare products and services
- Provided exceptional customer service support, ensuring customer satisfaction and retention
- Collaborated with cross-functional teams to escalate and resolve complex customer issues
- Achieved performance metrics, including call resolution times and customer satisfaction ratings
- Demonstrated exceptional customer service skills, providing support to customers and resolving their inquiries effectively
- Collaborated with team members and Team Lead to ensure success of customer experience
- Leveraged caring and supportive nature to establish rapport with customers, creating positive interactions.
Customer Care Agent
Teletech
Aberdeen, MS
02.2021 - 08.2022
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Health Insurance Agent
BroadPath
Aberdeen, MS
01.2018 - 09.2020
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Developed and implemented marketing strategies to drive health insurance sales.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Education
Assoc. in Business -
East Mississippi Community College
Mayhew, MSSkills
Cheerful disposition
Neat and well-organized
Customer service and problem solving
Independent worker
Works well with deadlines
Collaborative and efficient
60 WPM
Verbal and written communication
Quality Assurance
Basic Information
Highly motivated and empathetic Customer Service Representative with a strong background in healthcare seeking a remote position to leverage exceptional communication skills and problem-solving abilities. Dedicated to delivering outstanding customer experiences and resolving inquiries regarding client's products and services.
Timeline
Patient Care Advocate
Sagiltiy Health
09.2023 - Current
Customer Service Representative
Concentrix
10.2022 - 5 2023
Customer Care Agent
Teletech
02.2021 - 08.2022
Health Insurance Agent
BroadPath
01.2018 - 09.2020
Assoc. in Business -
East Mississippi Community College
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