Summary
Overview
Work History
Education
Skills
Timeline
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JASMINE BROOKS

Gulfport

Summary

A highly organized and detail-oriented professional with a proven ability to manage multiple tasks effectively. Dedicated to exceeding expectations by consistently delivering high-quality work and meeting deadlines. Proven track record of successfully managing projects from initiation to completion. Passionate about fostering a positive and collaborative work environment.

Overview

9
9
years of professional experience

Work History

Billing Specialist

SparkLight
02.2023 - Current
  • Processed and reviewed billing statements for accuracy and compliance with company policies.
  • Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
  • Implemented automated billing systems, improving efficiency in invoicing procedures.
  • Trained junior staff on billing processes and best practices, fostering a collaborative work environment.
  • Analyzed account receivables data to identify trends and recommend strategic improvements.
  • Developed and maintained comprehensive documentation for billing procedures, ensuring consistency across departments.
  • Led initiatives to streamline billing workflows, reducing processing time and enhancing overall productivity.
  • Conducted regular audits of billing records to ensure compliance with regulatory standards and internal controls.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.

Customer Service Rep

Mississippi Power
04.2022 - 12.2023
  • Accurately processed customer orders and maintained detailed records, ensuring efficient and accurate order fulfillment.
  • Demonstrated a thorough understanding of Mississippi Power's products and services provide clear and concise information to customers.
  • Consistently delivered on customer service promises, ensuring a positive and memorable experience for every customer.
  • Processed customer orders accurately and efficiently, ensuring timely fulfillment and maintaining comprehensive records.
  • Provided clear and concise information to customers, demonstrating a strong understanding of Mississippi Power's products and services.
  • Consistently delivered exceptional customer service, ensuring a positive and memorable experience for every customer.
  • Maintained detailed customer records, ensuring accuracy and efficiency in order fulfillment.
  • Delivered on customer service promises consistently, exceeding customer expectations and creating positive experiences.

Premier Consultant

AT&T
05.2016 - 03.2023
  • Provided exceptional customer service to a diverse range of clients, ensuring their satisfaction and exceeding their expectations.
  • Collaborated with colleagues to effectively resolve customer inquiries and complaints, demonstrating strong problem-solving and communication skills.
  • Maintained a professional and courteous demeanor at all times, creating a positive and welcoming experience for customers.
  • Actively listened to customers to understand their needs and provide tailored solutions, fostering strong customer relationships.
  • Developed a deep understanding of AT&T's products and services to accurately address customer inquiries and provide comprehensive support.

Education

High School - undefined

Bonnabel High School
05.2019

GED - Accounting

Delgado Community College
New Orleans, LA
06.2017

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Claims processing
  • Data entry proficiency
  • Decision-making
  • Invoice generation
  • Claim submission
  • Denial management
  • Payment posting
  • Customer engagement
  • Month-end closing procedures
  • Relationship building
  • Team collaboration
  • Research and due diligence
  • Collections
  • Accounts receivable management
  • Records organization and review
  • Audit procedures

Timeline

Billing Specialist

SparkLight
02.2023 - Current

Customer Service Rep

Mississippi Power
04.2022 - 12.2023

Premier Consultant

AT&T
05.2016 - 03.2023

High School - undefined

Bonnabel High School

GED - Accounting

Delgado Community College

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JASMINE BROOKS