Jasmine Brown
Meridian
Summary
Dynamic Customer Service Representative with a proven track record at Care Net Healthcare Call Center, specializing in medical billing and appointment coordination. Recognized for delivering exceptional service and effectively resolving complex inquiries while maintaining HIPAA compliance. Committed to enhancing customer experiences and driving satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Engagement Specialist
Care Net Healthcare Call Center
Dallas
06.2022 - Current
- Answer inbound phone calls, field inquiries, find solutions, and exhibit a high level of customer service.
- Place outbound calls, schedule appointments, and send out preventative medical kits.
- Locate and research information using multiple systems, applications, and technologies.
- Coordinate with cross-functional departments to obtain necessary information to resolve issues.
- Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
Retail Sales Associate/Customer Service Representative
Lowe's Home Improvement
Meridian
01.2020 - 04.2022
- Worked in paint department and mixed paint for a variety of customers and contractors.
- Maintained an organized and clean work area.
- Proactively sought to understand client needs and provide high standards of customer service.
- Contributed as part of a team and interacted with diverse customers and staff members.
Customer Service Representative/Call Center
iQor
Meridian
06.2015 - 03.2018
- Troubleshot customers' satellite services.
- Helped customers resolve billing issues and assisted in choosing cable packages.
- Entered data and documented customer interactions with high attention to detail.
- Communicated in a clear and concise manner and worked effectively as a team member.
- Provided quality customer service, followed procedures, and handled confidential information.
Cashier
Burkes Outlet Bealls
Meridian
10.2012 - 02.2015
- Served as the direct point of contact and delivered excellent customer service with a positive attitude.
- Operated the cash register, scanned merchandise, accepted payments, ensured the accuracy of the cash drawer, stocked shelves, and kept the work area clean and organized.
- Accounted for the cash drawer at the end of the shift.
- Worked as part of a team and interacted with diverse customers and staff members.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL02-2025
High School Diploma -
Meridian High School
Meridian, MS05-2006
Certificate of Completion - Phlebotomy
Med Doc
Skills
- Call center experience
- Multi-task management
- CRM software
- Problem resolution
- Inbound and outbound calling
- Product knowledge
- Appointment scheduling
- Adaptability and flexibility
- Data collection
- Call center operations
- Retail marketing
- Positive and professional
- Medical coding
- Phlebotomy procedures
- Attention to detail
- Customer service
- Effective communication
- Problem solving
- Opening and closing accounts
- Credit card payment processing
- Technical support
- Calm demeanor
- Microsoft Excel
Timeline
Customer Service Representative/Engagement Specialist
Care Net Healthcare Call Center
06.2022 - Current
Retail Sales Associate/Customer Service Representative
Lowe's Home Improvement
01.2020 - 04.2022
Customer Service Representative/Call Center
iQor
06.2015 - 03.2018
Cashier
Burkes Outlet Bealls
10.2012 - 02.2015
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Meridian High School
Certificate of Completion - Phlebotomy
Med Doc
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