Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Brown

Meridian

Summary

Dynamic Customer Service Representative with a proven track record at Care Net Healthcare Call Center, specializing in medical billing and appointment coordination. Recognized for delivering exceptional service and effectively resolving complex inquiries while maintaining HIPAA compliance. Committed to enhancing customer experiences and driving satisfaction in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative/Engagement Specialist

Care Net Healthcare Call Center
Dallas
06.2022 - Current
  • Answer inbound phone calls, field inquiries, find solutions, and exhibit a high level of customer service.
  • Place outbound calls, schedule appointments, and send out preventative medical kits.
  • Locate and research information using multiple systems, applications, and technologies.
  • Coordinate with cross-functional departments to obtain necessary information to resolve issues.
  • Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.

Retail Sales Associate/Customer Service Representative

Lowe's Home Improvement
Meridian
01.2020 - 04.2022
  • Worked in paint department and mixed paint for a variety of customers and contractors.
  • Maintained an organized and clean work area.
  • Proactively sought to understand client needs and provide high standards of customer service.
  • Contributed as part of a team and interacted with diverse customers and staff members.

Customer Service Representative/Call Center

iQor
Meridian
06.2015 - 03.2018
  • Troubleshot customers' satellite services.
  • Helped customers resolve billing issues and assisted in choosing cable packages.
  • Entered data and documented customer interactions with high attention to detail.
  • Communicated in a clear and concise manner and worked effectively as a team member.
  • Provided quality customer service, followed procedures, and handled confidential information.

Cashier

Burkes Outlet Bealls
Meridian
10.2012 - 02.2015
  • Served as the direct point of contact and delivered excellent customer service with a positive attitude.
  • Operated the cash register, scanned merchandise, accepted payments, ensured the accuracy of the cash drawer, stocked shelves, and kept the work area clean and organized.
  • Accounted for the cash drawer at the end of the shift.
  • Worked as part of a team and interacted with diverse customers and staff members.

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Clearwater, FL
02-2025

High School Diploma -

Meridian High School
Meridian, MS
05-2006

Certificate of Completion - Phlebotomy

Med Doc

Skills

  • Call center experience
  • Multi-task management
  • CRM software
  • Problem resolution
  • Inbound and outbound calling
  • Product knowledge
  • Appointment scheduling
  • Adaptability and flexibility
  • Data collection
  • Call center operations
  • Retail marketing
  • Positive and professional
  • Medical coding
  • Phlebotomy procedures
  • Attention to detail
  • Customer service
  • Effective communication
  • Problem solving
  • Opening and closing accounts
  • Credit card payment processing
  • Technical support
  • Calm demeanor
  • Microsoft Excel

Timeline

Customer Service Representative/Engagement Specialist

Care Net Healthcare Call Center
06.2022 - Current

Retail Sales Associate/Customer Service Representative

Lowe's Home Improvement
01.2020 - 04.2022

Customer Service Representative/Call Center

iQor
06.2015 - 03.2018

Cashier

Burkes Outlet Bealls
10.2012 - 02.2015

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy

High School Diploma -

Meridian High School

Certificate of Completion - Phlebotomy

Med Doc

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