Jasmine Harden
Amory
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Progressive
Remote
03.2025 - Current
- Provided technical support and troubleshooting for hardware and software issues, enhancing user productivity.
- Managed ticketing system to prioritize and resolve customer inquiries efficiently, ensuring timely responses.
- Configured and maintained network infrastructure, optimizing connectivity and performance across departments.
- Conducted training sessions for staff on new technologies, improving overall team competency and confidence.
- Implemented standard operating procedures for IT processes, increasing consistency and reducing errors in service delivery.
- Collaborated with cross-functional teams to identify technology needs, driving strategic improvements in IT services.
Data Entry Specialist
Everise
Remote
05.2024 - 01.2025
- Processed high volumes of data entries with accuracy and attention to detail.
- Utilized advanced Excel functions to streamline data management tasks.
- Conducted regular audits to ensure data integrity and compliance with company standards.
- Trained new staff on data entry procedures and software applications.
- Executed data entry tasks with high accuracy and attention to detail.
- Maintained database integrity by conducting regular audits and updates.
- Collaborated with team members to streamline data processing workflows.
- Trained new staff on data management systems and best practices.
assembly line operator quality control
System Automotive Interiors
Dorsey, MS
03.2021 - 09.2023
- Online assembly quality checking as product goes down the line
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Trained new team members on product knowledge and customer service best practices.
- Implemented process improvements that enhanced efficiency and reduced waste in production line operations.
- Monitored inventory levels of materials, coordinating with supply chain for timely replenishment.
assembly line
Toyota
Blue Springs, MS
08.2019 - 11.2022
- Coming up with jobs online & off
- Contributed to cost reduction initiatives by identifying opportunities for process improvements within the PCB assembly line.
- Provided training and mentorship to new assembly line technicians, ensuring smooth onboarding and integration into the team.
online float assembly line
APMM-Auto Parts Manufacturing Mississippi -Toyota
Baldwin, MS
06.2016 - 09.2018
- Online float assembly line
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
quality control engineer
Okin America
Shannon, MS
02.2014 - 09.2017
- Warehouse manager quality control
- Developed and implemented quality control processes to enhance product reliability.
- Conducted root cause analysis to identify defects and improve manufacturing procedures.
- Led cross-functional teams in resolving quality issues, ensuring adherence to industry standards.
- Mentored junior engineers on quality assurance methodologies and best practices.
Education
High School Diploma -
Houston High School
Houston, MS05-2006
Skills
- Project management, Leadership, Organizational skills, Communication skills, Supervising experience, English, Analysis skills
- Technical troubleshooting
- Microsoft outlook
- Technical support
- Software installation
- Issue troubleshooting
- Network diagnostics
- Ticket management
- Remote support
- Customer service
- Software diagnosis
- Systems analysis
- Service support
Timeline
IT Support Specialist
Progressive
03.2025 - Current
Data Entry Specialist
Everise
05.2024 - 01.2025
assembly line operator quality control
System Automotive Interiors
03.2021 - 09.2023
assembly line
Toyota
08.2019 - 11.2022
online float assembly line
APMM-Auto Parts Manufacturing Mississippi -Toyota
06.2016 - 09.2018
quality control engineer
Okin America
02.2014 - 09.2017
High School Diploma -
Houston High School